Job Description

Join Serna Facilities Maintenance as a Client Service & HR Coordinator

Are you a highly organised, people-focused professional with a passion for smooth operations and top-tier service delivery? We're looking for an

Client Service & HR Coordinator

to join our dynamic team, supporting the day-to-day running of the office and our contracts.

In this varied and fast-paced role, you'll take ownership of office coordination, facilities support, and HR administration -- from supporting staff onboarding and managing office logistics, to ensuring compliance and coordinating with contractors, your organisation, initiative, and eye for detail will make a real impact every day. You'll be the go-to person for both operational support and workplace culture.

Why you'll love working with us:

As an Administrator & HR Officer, you'll be the central hub of our operations--keeping everything running smoothly behind the scenes.

You'll be part of a friendly, multicultural team that supports one another and takes pride in creating a well-run, welcoming workplace. We value those who take ownership, stay proactive, and bring a positive, solutions-focused mindset to everything they do

What we're looking for:

Strong

customer service orientation

with a proactive, problem-solving mindset Professional, personable, and approachable - a reliable point of contact for clients, vendors, and staff Excellent

verbal and written communication skills

; confident dealing with stakeholders at all levels.

Ready to make a difference?

If you're someone who thrives on organisation, takes pride in delivering outstanding service, and wants to be part of a company where your role truly makes an impact -- we'd love to hear from you. Join

Serna Facilities Maintenance

and help us raise the bar in client care and service coordination

Benefits of joining us:

You will be joining a team that is characterized by its friendly and multiculture composition, who enjoy having fun while understanding our clients and colleagues and reflecting our professionalism and ethics.

London Living Wage Service provider. Annual leave 20 days + Bank holidays + 2 additional days. Company pension. Employee Recognition Scheme Career progression opportunities-

Create your future with us!

Hybrid working

Key areas of work & Responsibilities

Client Service Management

Act as the primary point of contact for all clients and stakeholders Build and maintain strong, professional relationships with clients. Handle client inquiries, concerns, and service requests promptly and professionally. Ensure client expectations are met and exceeded through proactive service. Liaise between clients, vendors, subcontractors and internal departments to ensure timely service delivery. Manage mobile team calendar and scheduling of jobs appropriately Issue, manage and close QUs in CRM. Track and verify job completion, subcontractor reports, and update clients
Operations & Administration

Responsible for the day-to-day running of head office Fleet management - MOTs, services, insurance, and maintain up to date records Organise team collaboration events & assist with summer/Christmas events Manage company equipment (laptops, phones, equipment, uniforms) Prepare and maintain RAMS (Risk Assessments and Method Statements), O&M manuals and project reports Support with company accreditations and renewals (e.g., ISO, SafeContractor, etc.)
HR & Staffing

Monitor and manage shared HR email inbox and action employee and client queries Maintain accurate employee data (attendance, leaves, certifications). Issuing DBS Assist with documentation for disciplinary actions or performance reviews Schedule mandatory training (e.g., safety, equipment handling). Track training completion and certifications Coordinate job postings and candidate screening. Schedule interviews and liaise with hiring managers. Manage onboarding processes: contracts, induction, training logistics.

Qualifications and Experience

Proven experience in a customer service, coordination, or administrative role (preferably in the maintenance, facilities, or field services industry) Excellent written and verbal communication skills. Proficient in Microsoft Office and CRM/CMMS software

Desirable

Spanish Speaker
Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Additional leave Company pension
Education:

Certificate of Higher Education (preferred)
Experience:

Customer support: 2 years (required)
Language:

Spanish (required)
Work Location: In person