Job Description

JOB DESCRIPTION

Join our team as a Client Service Operations Representative, where you'll deliver client transactional support functions for OTC Credit & Rates cleared products. Engage extensively with clients and develop a deep understanding of products, systems, and processes. Play a key role in refining procedures, developing new processes, and identifying opportunities to improve our client service and clearing functions.

As a Client Service Operations Representative within our Operations Team, you will provide end-to-end support for Credit & Rates trade capture and support processes, ensuring best-in-class operational service to clients. You will partner with clients to understand their business needs, maintain relationships with high-profile clients, and contribute to process improvements. Your role involves daily interaction with clients, middle office & operations groups, and technology teams.

Job Responsibilities:

Own the Credit & Rates trade capture and support process, delivering operational service to clients. Partner with clients to understand business needs and track service metrics. Onboard new services and capabilities for existing client relationships. Maintain relationships with high-profile and high-revenue generating clients. Mentor team members to help them succeed. Work independently and collaboratively to maximize productivity. Investigate process inefficiencies and propose improvements. Build an understanding of the client's organization and leverage products to add value.

Required qualifications, capabilities, and skills:

Strong experience with OTC Credit & Rates derivatives products. Understanding of the clearance business model. Excellent verbal and written communication skills. Strong MS Office skills (Word, Excel, PowerPoint). Previous experience in customer service, operations, or related field, in banking or financial services. Excellent organizational skills and ability to manage priorities under pressure. Ability to use data to create metrics and reporting.

Preferred qualifications, capabilities, and skills:

Experience with Alteryx, Microsoft Excel Macro/VBA. Team player with the ability to operate independently. Initiative and problem-solving ability. Prime Brokerage or Client Services background desirable.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.