Job Description

Stephen Austin is a long-established provider of secure and commercial printing services, with particular expertise in the education sector. We deliver high-quality printed materials and fulfilment solutions to clients in the UK and internationally, with a focus on quality, reliability, service, and confidentiality.

The Role

We are seeking a proactive and capable Account Manager to join our Client Services team on a 12-month fixed-term contract to cover a period of maternity leave. This is a full-time, on-site role based at our Hertford office Monday - Friday 37.5hrs per week with a shorter working day on a Friday, supporting the delivery of print and fulfilment projects for several key accounts.

You'll work alongside a Senior Account Manager on larger contracts and take ownership of your own portfolio of clients. The role involves end-to-end project coordination--from initial enquiry through to final delivery--requiring excellent communication, organisation, and relationship management skills.

This is a great opportunity to gain experience working with a well-respected team on a fixed-term basis, with the chance to contribute to high-profile, international client accounts.

Key Responsibilities

Support the Senior Account Manager in delivering contractual obligations for key client accounts Manage your own portfolio of clients from initial enquiry through to final delivery Maintain project schedules, ensure adherence to SLAs and KPIs, and coordinate with internal teams Provide clear, timely communication to both internal stakeholders and external clients Maintain accurate and up-to-date information within our Management Information System (MIS) Prepare and support the production of project reports, client MI, and invoicing Attend and host regular client meetings and reviews Support non-conformance investigations and provide structured client feedback Identify opportunities for account growth, including cross-selling and upselling relevant services Monitor client revenue against annual budgets, report variances with explanations, and contribute insights to the annual sales forecasting process based on client engagement Collaborate with the wider Client Services team to ensure consistent service delivery

What We're Looking For

Minimum 2 years' experience in an account management, project management, or customer success role Background in print, manufacturing, or a similar production environment desirable but not essential Experience working to defined KPIs and SLAs Excellent time management and organisational skills Confident, professional communicator with a collaborative approach Comfortable working under pressure and managing multiple tasks simultaneously Proficient in Microsoft 365, especially Excel, Word, and PowerPoint A proactive mindset with strong attention to detail and commitment to delivery

What We Offer

A collaborative, supportive working environment Free and onsite parking The opportunity to work with high-profile clients on complex, interesting projects Competitive salary and benefits On-site role based at our Hertford headquarters Shorter working hours on a Friday Fixed-term contract (12 months) to cover maternity leave
Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Free flu jabs Free parking Health & wellbeing programme On-site parking
Application question(s):

Can you commute to Hertford SG13 and work on site 5 days a week? Do you have a minimum of 2-years experience in account management, project management or customer success roles?
Work Location: In person