Job Description

We are looking for a warm, professional

Client Services Ambassador

to join our Rapport team, based in

Watford

, representing one of the Big Four global audit and accounting firms. In this client-facing role, you will be the welcoming face of the office, ensuring every visitor enjoys a professional and memorable experience while supporting colleagues with a first-class service.


This is a

standalone

role with a balance of hospitality (70%) and reception (30%) responsibilities. You will take ownership of the client journey from start to finish -- managing team points, maintaining a seamless and well-presented workplace environment, and providing a polished meet-and-greet service for guests -- while delivering the award-winning service our teams are known for.

Type of contract:

Full-time, Permanent

Hours:

40 per week (Monday-Friday; 8 AM - 4:30 PM)

Ideal start date:

November 2025

What will you get?

Financial freedom:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

In addition, we offer food allowance whilst on duty.*

Secure your future:

Benefit from a contributory pension scheme for a stable financial tomorrow.

Health matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Thrive personally & professionally:

Unlock endless learning and development opportunities to elevate your career!

Celebrate excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

Give back to community:

Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

Deliver a professional welcome to all visitors, ensuring a seamless guest experience from arrival through to departure. Manage meeting rooms and hospitality services, preparing and presenting refreshments, catering, and room setups to the highest standard. Maintain tea points and pantry areas, keeping them fully stocked, clean, and presentable throughout the day. Take ownership of stock levels, liaising with the Cluster Manager to ensure timely ordering and replenishment of supplies. Provide first-line support with AV equipment, escalating technical issues promptly when required. Ensure all visitors are registered and hosts are notified, offering assistance and updates to guests while they wait. Set up and adapt meeting room layouts for events, briefings, or team sessions, maintaining a polished and professional environment. Consistently deliver five-star service by following agreed standards and proactively anticipating client and host needs.

The ideal candidate will

Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together*
Bring a natural warmth and confidence to every interaction, creating a welcoming atmosphere for colleagues and visitors alike. Thrive in a client-facing role, drawing on hospitality or customer service experience to deliver five-star standards. Stay organised and composed, even when balancing multiple priorities or working under pressure. Work independently with self-motivation and accountability, while also building strong relationships with stakeholders. Show initiative and adaptability, always seeking ways to improve the client experience. Demonstrate excellent communication and interpersonal skills, with a professional yet approachable manner. Pay close attention to detail, ensuring accuracy and high standards in every aspect of the role. Take pride in their work ethic, efficiency, and passion for delivering exceptional service every time.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.


We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.


Find out more about us and our values at www.rapportservice.com.


Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.