Job Description

Join our vibrant Rapport team as a

Client Services Assistant!

The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.



We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.


This role is a dynamic, front-facing position combining reception, administrative support, switchboard operations, and event assistance. It plays a key role in delivering a professional first impression, supporting daily operations, managing communications, and contributing to the smooth running of internal and client-facing events.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM - 8 PM)

Salary: 39,565 per annum

What will you get?

Financial Freedom:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

PLUS, a daily catering allowance, free access to the onsite health club (classes, squash court and swimming pool), subsidised onsite hair salon, and free onsite uniform dry cleaning!

Secure Your Future:

Benefit from a contributory pension scheme for a stable financial tomorrow.

Health Matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Thrive Personally & Professionally:

Unlock endless learning and development opportunities to elevate your career!

Celebrate Excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

Give Back to Community:

Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

Deliver a seamless guest experience, welcoming all visitors and employees, including clients attending events. Take ownership of reception areas and manage the guest journey across all client spaces. Greet and assist guests on client floors, support cloakroom needs, and escort visitors to meeting rooms. Conduct room checks to ensure consistently high standards of cleanliness and presentation. Work closely with service partners, contractors, and the wider Facilities and Business Operations teams to ensure smooth operations. Manage meeting room bookings for the London office via the Condeco platform. Support on-site events planning and delivery, as well as the floor host function, as required. Handle incoming calls via the client switchboard and assist with training new team members. Adhere to all site procedures, standards, and protocols.

The ideal candidate will

Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.*
Ideally have experience delivering five-star customer service (e.g. corporate reception, luxury hospitality, or premium airlines). Have experience coordinating large-scale events, including managing requests, liaising with hosts, and handling ad hoc requirements. Be confident using Condeco or similar visitor and booking management systems. Demonstrate strong phone etiquette and excellent written and verbal communication skills. Present themselves professionally with strong interpersonal skills and the ability to build rapport with internal and external stakeholders. Be a customer-focused team player who is friendly, reliable, flexible, and takes pride in their work. Be energetic, proactive, detail-oriented, and eager to learn and grow.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.


We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.


Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.