Job Description

JOB TITLE: Client Services Coordinator

REPORTING TO: Registered Manager

SALARY: 29,000 - 32,000 p/a depending on experience

HOURS: 37.5 hours p/w + On Call

REQUIREMENTS: Enhanced DBS disclosure / DBS adult first clearance

FRANCHISE OFFICE: Stamford, Peterborough & Rutland

COMPANY BACKGROUND

We are a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. Radfield Home Care has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way.

JOB PURPOSE

Working as part of a small professional team delivering a high-quality domiciliary care service, you will report to the Registered Care Manager to support the growth of the business by onboarding new clients, assist with reviewing changes to clients' needs as part of the daily operations and that the highest standard of care is maintained. The role is varied and rewarding and would suit someone who wishes to develop their career into the area of care management and administration

RESPONSIBILITIES

Primary Responsibilities

? Responsibility for the onboarding of new clients

? Dealing with all incoming client enquiries via telephone and email with a high level of customer service

? Arranging assessments with potential new clients and their family members in a timely manner to discuss and agree their care needs

? Arrange for introduction of staff to new clients to ensure to familiarise them

? Use digital care planning software to write and develop all new care plans and risk assessments for new clients following an initial assessment

? Communicating with new clients throughout their onboarding process to ensure they are happy with visit times, contracts, care plans and any other information required

? Manage client capacity to understand and allocate appropriate visit times for new clients in an efficient manner

? Liaising with the scheduling and finance teams about new client start dates and all other relevant information

? Be the main point of contact for all new clients for their first six weeks of support

? Responsibility for attaining client reviews on internal and external platforms

? Responsible for reviewing any ongoing changes to client care plans and risk assessments.

? Liaise with clients, families &;professionals to manage care needs &; staff deployment.

? Provide the highest standards of care &; continuity of care to clients at all times.

? Provide the highest standards of support to the care team at all times.

? Support the compliance team to ensure that client &; staff files are up-to-date &; comply with requirements

? Be a part of the on call rota to support the team

Additional Responsibilities

? Support the scheduling team to develop efficient rotas

? Training new starters as suitably agreed with the registered manager

? Office administrative tasks &; updating office recording systems.

? Take recruitment enquiries, maintain enquiry records

? As requested, conduct staff supervision appraisal meetings & manage issues.

? As requested, recruit, support & train carers to enable them to undertake their role safely effectively

? At all times, work to the company's core values, policies and standards at all times.

? To be available to work when requested by the care manager to cover care calls

? Work with the care team to ensure the best outcomes for clients at all times.

? To provide cover during any absence of the care manager and other office staff.

? Understand and implement the requirements of the company's adult protection policies,

including the suspension of staff from duties. Understand and implement the company's

emergency situation procedures.

Requirements

Strong communication skills with a focus on empathy and understanding. A qualification of at least a level 3 in Health and Social care (or in the process of completing a Level 3 qualification) Ability to analyse client needs and develop appropriate service plans. Ability to write care plans and complete risk assessments. Prior experience in a customer service or coordination role preferred.
If you are passionate about making a difference in people's lives and want to be part of a supportive team that values personal connections, apply now to join Radfield Home Care as our next Client Services Coordinator!

Job Types: Full-time, Permanent

Pay: 29,000.00-32,000.00 per year

Benefits:

Company pension
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person