Job Description

Client Services Coordinator (Front of House & Operations)

Imoxis | London Victoria

Are you passionate about delivering a first-class experience - not just a service?

Imoxis is a boutique, high-end serviced office operator based in London Victoria. We curate elegant, characterful workspaces for discerning clients who value discretion, reliability, and thoughtful hospitality.

We are seeking a

Client Services Coordinator

to join our service team and become the heart of our buildings - a calm, capable presence who ensures that each client's working day runs effortlessly.

This is a

hands-on client services and operations role

, not a static front desk position.

You will work across three beautifully restored office buildings, including a standout Grade II listed property. All sites are within a 5-10 minute walk of each other, offering variety without fragmentation.

This is a varied role where no two days are the same - ideal for someone who enjoys responsibility, autonomy, and delivering excellence through attention to detail.

The Role

Front of House & Client Experience

Act as the welcoming face of Imoxis, greeting clients and visitors with warmth, professionalism, and discretion Manage incoming calls, mail, and visitor arrivals efficiently Respond promptly to client requests, including meeting room bookings, taxis, gym access, and day-to-day enquiries Arrange and coordinate catering for client meetings, breakfasts, and lunches Manage meeting room bookings, presentation, and usage, including preparation for billing Support sales enquiries and assist with client viewings when required Build strong professional relationships and act as a brand ambassador at all times
Service Coordination & Operations

Ensure meeting rooms, communal areas, and shared spaces are immaculately presented throughout the day Set up meeting rooms and events, including AV readiness and hospitality touches Monitor and manage building supplies and inventory Oversee coffee machines, refreshment areas, and daily presentation standards Liaise with daytime and evening cleaning teams to maintain exceptional cleanliness Support facilities coordination and basic Health & Safety checks Assist with ad-hoc administrative and operational tasks as required
You will be trusted to take ownership of your environment, spotting issues before they arise and ensuring standards are consistently upheld.

Who Thrives in This Role

You are someone who:

Takes genuine pride in creating a seamless, premium client experience Is organised, observant, and unflustered, even when handling multiple small tasks Communicates clearly and professionally, with a confident and polished presence Works confidently and independently, while being a strong team player Approaches problems with common sense, initiative, and discretion Pays close attention to detail, presentation, and atmosphere Is reliable, service-minded, and motivated to do things properly
Previous experience in hospitality, serviced offices, front-of-house, or facilities coordination is an advantage. However, attitude, judgement, and a willingness to learn are equally important.

What We Offer

Full-time, permanent position Salary:

22,600 - 26,500

, depending on experience Rotational shifts: 7:30am - 4:30pm / 8:30am - 5:30pm / 9:00am - 6:00pm

25 days' holiday

, plus bank holidays Beautiful central London offices near

St James's Park and Victoria Station

A close-knit, supportive team within a growing boutique operator Exposure to the operational, service, and commercial sides of a premium office business
Job Type: Permanent

Pay: From 22,600.00 per year

Benefits:

On-site gym
Experience:

Customer service: 3 years (preferred)
Work Location: In person