Job Description

Client Services Director Comms Agency
Location: London Hybrid
Salary: 100,000 + Bonus + Benefits
Type: Permanent
Our client, a leading strategic communications agency, is seeking a Client Services Director to lead Tier 1 client relationships, drive account growth, and mentor a high-performing Client Services team. This is a senior leadership role that blends commercial acumen, strategic thinking, and people development--with a strong emphasis on experience in employee engagement or internal communications (IC).
Key Responsibilities
Act as the senior point of contact for Tier 1 clients, becoming a trusted advisor and strategic partner.
Shape and deliver account growth strategies, annual plans, and long-term roadmaps.
Drive revenue growth, profitability, and client satisfaction.
Embed consistent, high-quality service delivery across all client tiers.
Coach and mentor client-facing team members to build capability and confidence.
Collaborate across strategy, creative, and delivery teams to ensure alignment.
Apply expertise in employee engagement, change communications, or culture transformation to enhance client outcomes.
Success Measures
Retention and growth of Tier 1 accounts.
Improved revenue and margin performance.
High standards of service across all accounts.
Engaged, skilled, and supported Client Services team.
Strategic input that contributes to agency-wide growth.
Ideal Candidate Profile
Proven experience in client services, account direction, or consulting.
Strong commercial acumen and ability to shape value-driven proposals.
Confident influencing at C-suite level and managing complex stakeholder relationships.
Experience in employee engagement, internal communications, or organisational culture.
Skilled in team leadership, coaching, and performance development.
Calm, pragmatic, and solution-oriented under pressure.
A united, brilliant, and unstoppable mindset--aligned with the agency's core values.
Keywords:
Client Services Director, Account Director, Strategic Partnerships, Employee Engagement, Internal Communications, Client Relationship Management, Commercial Growth, Stakeholder Engagement, Culture Change, Hybrid Working, London Agency

Skills Required