Job Description

About Us:

The OT Centre is one of the leading nationwide providers of Private Occupational Therapy services in the UK. We offer tailored Assessment, Treatment, Training and Consultancy client services to a broad client base including Private Individuals, Schools, the NHS and Litigation professionals. Our continued focus on providing gold-standard, client-focused quality services has been a significant contributory factor in our growth over the last 18 months. If you want to be part of a collaborative, solutions-focused Carmarthenshire based team in a fast-paced private practice environment, we want to hear from you.

About the Role:

Reporting to the Managing Director, you will play a leading role in coordination and liaison between our clients and our Healthcare team, driving timely service delivery and quality outcomes. This is a hands-on role requiring someone proactive who takes ownership of the client journey from first enquiry through to completed service delivery.

Primary Responsibilities:

Client Enquiries: handling and responding to new enquiries, providing costed proposals and advice Client Instructions: contract and service setup and co-ordination in response to successful proposals Healthcare team liaison: timely co-ordination and monitoring of service delivery with the Healthcare team ensuring timely, client-focused outcomes Service Delivery Oversight & Management: identification and management of service issues including efficiency, quality, performance and scheduling KPI Monitoring & Reporting: analysis of key areas of activity supporting performance management and business development initiatives

About you:

An excellent communicator, you are organised, focused, analytical, and take pride in delivering excellent client experiences. You don't wait to be told when something isn't working--you spot problems early and drive solutions. You thrive in a busy environment where no two days are the same.

Required experience and skills:

Strong communication and interpersonal skills Excellent time management with the ability to prioritise effectively under pressure Proficient in cloud-based systems including Google Workspace or MS Office, CRM platforms, and accounting software Experience in a similar client-facing coordination or operations role Ability to work autonomously while contributing to team initiatives Familiarity with healthcare or professional services is an advantage, but not essential Strong analytical ability

Is this you?

Do you thrive when using your analytical and organisational skills to deliver positive outcomes for clients? Are you energised by solving problems and improving how things work? If you're looking for a role where you can make a genuine impact in a growing private practice, we'd love to hear from you.

Job Types: Full-time, Part-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Employee discount Employee mentoring programme Free parking Gym membership On-site parking Profit sharing Sick pay
Application question(s):

Commute time to Llandeilo (mins) Your location (nearest town) Briefly summarise your hands-on experience with a CRM (Salesforce, Hubspot, Copper, Zoho or similar) Briefly summarise your experience with Google Workspace or Microsoft 365. Briefly summarise your experience with Workflow or Project Management tools (Pipefy, Smartsheet, Process Street, Kissflow, Asana, Monday, or similar) What does 'gold-standard client-service' mean to you? Give an example of how you've delivered it. What has attracted you to this role? What would you bring to this role that others might not?
Education:

GCSE or equivalent (preferred)
Work Location: In person