Job Description

Job Overview

An exciting Client Services role at the leading packaging prototype agency in the UK, making brand assets and bespoke items for global brands.

As a member of our team, you will play a crucial role in developing and maintaining strong client relationships, ensuring satisfaction and maximising client value. You will manage a portfolio of clients, acting as primary contact for all enquiries, needs and concerns as well as collaborating with our Client Services team.

We are looking for someone who is excited by innovation and wants to grow with us on our journey. The creative industry is constantly evolving and we need applicants that are open to new ideas and approaches.

At Litmus, we are industry leaders in bringing creative concepts to stunning reality. As industry leaders in packaging prototype development and creative solutions, we bring bold visions to life for the biggest brands worldwide. Our team combines cutting-edge innovation with meticulous craftsmanship to deliver brand assets that don't just look exceptional--they tell a brand's story.

Every project begins with a spark of imagination and ends with a real-life prototype that exceeds expectations. We bridge the gap between digital design and tangible product, creating assets that capture every texture, finish, and detail with precision. Our expertise spans from initial concept sketches to final production-ready samples that help our clients visualise their success.

What sets us apart is our relentless pursuit of perfection and our deep understanding of what makes packaging truly compelling. We're not just creating mock-ups--we're crafting the future of how brands connect with consumers. Our collaborative approach ensures every client receives personalized attention and results that surpass industry standards.

Responsibilities

Act as the primary point of contact for clients, addressing enquiries promptly and professionally Utilise Pipedrive (Sales software) to manage client information, track interactions, and update records accurately Analyse client data to identify opportunities for service improvement and tailored upsell solutions Collaborate with internal teams to resolve client issues and ensure seamless service delivery Maintain comprehensive documentation of client interactions and feedback Assist in preparing reports on client activity and satisfaction levels for management review Support the onboarding process for new clients, ensuring a smooth transition and positive experience

Skills

Proficiency with Pipedrive or similar Customer Relationship Management (CRM) systems Excellent communication skills, both written and verbal, with the ability to convey complex information clearly Strong analysis skills to interpret data, identify trends, and recommend actionable insights Organised with the ability to manage multiple priorities effectively Customer-focused attitude with a proactive approach to problem-solving Ability to work collaboratively within a team environment while maintaining independence when required
This role is ideal for candidates who are eager to develop their expertise in client relations, offering a dynamic environment where professional growth is encouraged.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme On-site parking
Ability to commute/relocate:

Willerby and Kirk Ella HU10: reliably commute or plan to relocate before starting work (required)
Work Location: In person