Job Description

About Us

Staci are fulfilment specialists offering expert multichannel logistics solutions: marketing and POS fulfilment, e-commerce and spare parts logistics. We are incredibly proud to have a diverse client portfolio with a host of the world's leading and best loved brands and retailers across Europe & the US. With over 2000 employees worldwide and more than 450 in the UK, we're big and diverse enough to offer you great development and an exciting career, but small enough to know and care about Team Members as individuals. If you are ambitious and talented and want to work in an environment where that won't go unnoticed then please read on.

Staci UK are certified Great Place to Work 2023 - 2024 and 2024 - 2025

See what happens at Staci on Linked In and watch our video:

https://www.youtube.com/watch?v=dVM-7qDjIGM

https://www.linkedin.com/company/staciuk/posts/?feedView=all

Take a look at our reviews here:

https://www.glassdoor.co.uk/Overview/Working-at-Staci-UK-EI_IE766236.11,19.htm

Our Benefits

We offer a range of perks to our team that is different to the bog-standard, from financial incentives to socials and extra holidays.

33 Days holiday including bank holidays, opportunity to carry over and buy additional holidays, plus get a day off for your birthday Eye care vouchers Access to Staci discount portal, shopping, holidays, cinema tickets Various Staci social events throughout the year Team member bonus Fairquid Loans Christmas Club Company pension Cycle to work Free onsite parking Sick pay Enhanced maternity/paternity Health and wellbeing portal Life insurance Paid volunteer time

Our Values

Client First - We put our clients first Improvement - We continually improve our service Respect - We behave with honesty and respect Team Work - We act as one team Ownership - We take ownership for our actions

About the Role

We are looking for a Client Services Manager to join our team at our Cardwell Mill unit in Blackburn. The job purpose will be to manage one or more clients' day to day requirements ensuring that we are delivering the 'best fit' solution for our clients utilising the available resource and systems capabilities, reducing complexity and offering real added value.

The successful applicant will be a dynamic individual who thrives on taking responsibility for a client's requirements with a fantastic 'can do' attitude. An intelligent, trustworthy and reliable individual, who can work under pressure in support of the business objectives.

The role is full-time i.e. 37.5 hours per week, Monday to Friday, 9.00 am to 5.00 pm.

Our Cardwell Mill Unit is located just off the roundabout on Alan Shearer way close to the Football stadium.

Key Responsibilities

Initial client point of contact on specified clients. To provide support to other members of the team including holiday/absence cover when required. Managing briefs for all campaigns and activities and implement end to end. To report post activity evaluation including activation and performance against SLA. To ensure all time specific activities are completed to deadlines. To have an in-depth knowledge of the clients stock holding and understand its purpose Communicate with other departments to manage order management, campaigns, stock queries and so on Carry out stock adjustments in line with audited results or agreed manual order authorisation process. To be the escalation point for all clients specific queries. Assist in the setting up and maintenance of internal systems To detail and prepare quotations for client specific requirements over and above contracted rates To regularly update senior management team with client opportunities or issues. To maintain internal process documentation. To prepare and supply all client reporting ensuring accurate and meaningful data is available in a professional and timely manner Preparation of monthly client invoicing for all services provided via MDA technologies Process client invoices on a monthly basis Maintain a safe working environment, observing health and safety procedures at all times. Ensure that the work area is kept clean and free from hazards and waste at all times. Undertake other duties as required in order to support the business in achieving excellence for all customers.

Critical Skills

Successful applicants should demonstrate the following:

Highly motivated and accountable for decision making Detailed understanding of Staci's services and processes Team development leadership qualities. Self motivated and enthusiastic A commitment to high levels of client service Ability to work on own initiative Ability to travel to client meetings Good IT skills (including intermediate to advanced excel and data analytic skills) Proven ability to thrive in a fast-paced, dynamic environment while managing multiple tasks and deadlines efficiently

Please apply with an up-to-date CV and cover letter.

Please note, in compliance with Eligibility to Work legislation you must have the full right to work within the UK.

Job Type: Full-time

Pay: Up to 25,957.87 per year

Benefits:

Additional leave Bereavement leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Sick pay Store discount Work from home
Work Location: In person