Job Description

About Us

Location:

Bristol, United Kingdom (Onsite x 3 days / week)

Job Type & Duration:

Permanent - Full Time

Join our World of Talent

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.



Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

Are you a strategic leader with a passion for recruitment excellence and client partnership? Join us at AMS as a

Client Services Manager

, where you'll lead a high-performing team, drive operational success, and shape the future of talent acquisition for our clients.



Ensuring that your team have the tools, training, and support that they need to attract, find, and engage great talent. Responsible for ensuring that your team partner with candidates, client recruiters and hiring managers - providing feedback, insight, and advice, delivering an experience that is authentic, engaging, and professional.



Working as a trusted partner with Client Services Leadership team, act as the primary point of escalation for any day-to-day operational issues. Responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements

Key Accountabilities

What you'll be doing

People

Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention. Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways Team 121's, coaching and development sessions and skip level meetings as appropriate Support and where appropriate lead team meetings & engagement activity Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs

Delivery Management/Performance, Compliance and Finance

Responsible for scaling up/down the teams to ensure delivery against target and budget. Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy Responsible for ensuring team understands the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets Weekly Capacity reviews - workload, risks, challenges, win themes Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders Execute and deploy client fulfilment strategy across portfolio Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel utilisation etc. (LinkedIn, Talent Communities, CVDB's etc.) Drive down non-compliance for client accounts, increasing account revenue and profitability. Review data integrity across ATS & CRM and ensure that TLs are conducting QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training

Client Partnership

Collaborate closely with the client to interpret hiring needs and translate them into delivery focus areas and performance goals. Strategically allocate resources to support the clients hiring programme, ensuring sector expertise and agility. Build trusted advisor relationships with client stakeholders, supporting with operational oversight, capacity management and workload allocation. Handle client escalations with professionalism, ensuring swift resolution and a positive client experience.

Skills & Experience

You'll need to demonstrate:

Proven experience in recruitment delivery and team leadership preferably within a professional services and regulated industry Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets) Experience managing a team, demonstrable ability to manage, coach and develop direct reports Thorough understanding of legislation affecting area of work (e.g. age discrimination, IR35/The Good Work Plan) and ability to guide and advise clients on legislation Agile in response to change or uncertainty Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.



We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

Full training and support High value and challenging work A vibrant, diverse, and collaborative culture Flexible working A competitive reward and benefits package
The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.



If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.



Hit the

Apply now

button to get your journey started!





We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.

Details

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Reference

AMS28413


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Closing

28/11/2025


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Location

United Kingdom, England, Bristol


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Schedule

Full Time


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Business area

Recruitment


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Sector

Investment Banking


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Employment Type

Permanent