Job Description

Job Title:

Client Services Manager - Client-Facing Role

Job Type:

Part-Time (Approx. 20 hours/week, flexible schedule)

Location:

Harrogate (office-based with potential for hybrid working over time)

About Us

We are a growing web design company based in Harrogate, dedicated to delivering professional, client-focused websites that help businesses thrive online. We pride ourselves on providing a smooth and supportive client journey from first contact through to launch.

The Role

As a Client Services Manager (CSM), you'll play a key role in guiding clients through the onboarding and initiation process. You'll be their first point of contact, building trust, capturing the right information, and ensuring everything is in place for a smooth handover to our production team.

This is a flexible, part-time role (around 20 hours per week) that's perfect for someone who enjoys working with clients, is highly organised, and values work-life balance.

Key Responsibilities

Lead clients through the onboarding process, from first contact to website launch Conduct data capture calls to collect essential information for website builds Maintain clear and supportive communication with clients throughout onboarding Follow up on outstanding documentation and ensure all details are captured accurately Keep internal systems updated with accurate onboarding data Manage your own caseload of clients, ensuring projects move forward smoothly and on time

What We're Looking For

We're looking for someone who is:

Self-motivated and proactive

, confident in managing their own workload

Organised and detail-oriented

, able to keep projects on track and ensure everything is completed to a high standard An excellent

communicator and relationship-builder

, with strong interpersonal skills

Flexible with working hours

, willing to adapt to business demands when required Experienced in a

client-facing role

such as onboarding, account management, or customer service Ideally familiar with working in a

web design agency or technical environment.

Able to cope under pressure

, maintaining quality and composure in busy periods Comfortable using

CRM and project tracking tools

Why Join Us

Flexible, Part-Time Hours

- approx. 20 per week

Meaningful Work

- manage client relationships and see them through to launch

Supportive Culture

- collaborative, client-focused, and growth-driven team

Hybrid Potential

- office-based to start, with flexibility to move to hybrid working over time

Ideal For

This role is perfect for

experienced professionals

--particularly working parents or those seeking

flexible, meaningful part-time work

--who thrive in a client-focused environment and take pride in delivering excellence.

Job Type: Part-time

Pay: 13,000.00-15,000.00 per year

Expected hours: 20 per week

Benefits:

Flexitime On-site parking
Work Location: In person