Job Description

Client Services & Reporting Assistant - Permanent Contract

Location

: NRM, Swaffham

Employment Type

: Full-Time, Permanent

Department

: Client Services & Operations

About the Role

We're looking for a proactive and detail-oriented

Client Services & Reporting Assistant

to join our team at

NRM Swaffham

. This is a varied role that combines customer service, report production, and operational support. You'll be a key point of contact for our clients and play an important part in ensuring the smooth running of our site.

Key Responsibilities

Respond to client queries via phone and email in a friendly and professional manner Produce analytical Gold Card and Advisory Soil reports once analysis is complete Assist with Soil Card entry, courier bookings, and filing associated paperwork Support the Site Lead (SRP) with Health & Safety matters and contractor bookings Complete and manage Permits to Work for facility tasks Review contracts and ensure correct analysis is flagged and supplementary info is added Investigate and resolve delays in report production Use the telephone system effectively (placing calls on hold/transferring) Maintain high standards of accuracy and attention to detail Assist with general administrative tasks during downtime

What We're Looking For

Essential Attributes:

Excellent organisational skills and ability to work in a busy team environment Friendly and professional telephone manner Strong attention to detail and accuracy Ability to communicate clearly and helpfully with clients and colleagues Comfortable using IT systems and managing multiple tasks

Desirable:

Understanding of life sciences Experience in customer service or administrative roles

Why Join Us?

Be part of a supportive and collaborative team Opportunity to work in a role that blends science, service, and operations Permanent contract with room for growth and development Make a meaningful impact in a company that values precision and client care

How to Apply

If you're ready to bring your organisational skills and customer focus to a dynamic role, we'd love to hear from you.

Job Types: Full-time, Fixed term contract

Pay: From 30,000.00 per year

Benefits:

On-site parking Private medical insurance Referral programme
Ability to commute/relocate:

Swaffham PE32 1HY: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person