Job Description

At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We've been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we're disrupting the traditional recruitment process in ways that no one else is.

Our benefits

We are currently working in a hybrid fashion with a mixture of home working, onsite and visits to various client bases.

Standard Pension - 3% Employers, 5% Employee

25 days annual leave (plus Bank Holidays)

Birthday day off

2 Volunteer days a year (to volunteer in the local community)

Employee Health Benefits (Westfield Health)

Online discounts platform for major retailers (Westfield Rewards)

Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme

Salary range: 46-50K

About the role

We're hiring a Client Strategy Manager to support leading onsite operations for our client, at their Lutterworth distribution centre. This is a high-impact, strategic management-level role within our company, focused on delivering strategic value, operational excellence, and innovative growth initiatives. You'll be the driving force behind recruitment, driver and warehouse logistics, and stakeholder engagement, ensuring our partnership with our large logistic client thrives.

Duties and Responsibilities

Lead onsite logistics strategy and execution for the account Oversee recruitment and workforce planning for driver and warehouse roles Build and maintain strong relationships with key stakeholders and internal teams Plan proactively for seasonal peaks and high-volume periods Identify and implement new initiatives to improve service and drive client growth Ensure operational integrity and accountability across all touchpoints Respond quickly to challenges, thinking on your feet to deliver solutions Champion continuous improvement and forward-thinking logistics strategies Report directly to the Senior Customer Success Manager, providing regular updates and insights
What you bring

Proven experience in logistics strategy and operations, ideally within the retail sector Strong understanding of recruitment processes for logistics roles Confident communicator with excellent stakeholder management skills Tenacious, resilient, and solutions-focused mindset Ability to plan ahead and adapt quickly in a fast-paced environment High integrity and a proactive approach to leadership Experience working onsite with clients and managing complex logistics functions Strategic Workforce Planning expertise MS Project Excel (advance) Ownership of supporting Engagement across both immediate and wider teams
At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com

Job Types: Full-time, Permanent

Pay: 46,000.00-50,000.00 per year

Benefits:

Additional leave Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Sick pay Work from home
Experience:

Client management : 3 years (required) VMS/neutral vendor: 3 years (required)
Work Location: On the road