Job Description

Client Success Manager / Account Manager

Location: Commutable distance to London / Remote

Salary: Competitive dependent on experience

Employment Type: Full-time / Interim (Contract-to-Hire)

Website: www.renew-risk.com

About Renew Risk

Renew Risk is a pioneering risk modelling platform designed for the renewable energy sector. We help insurers, reinsurers, and investors quantify and mitigate the risks associated with offshore and onshore renewable energy projects--including wind, solar, and tidal. Backed by cutting-edge hazard modelling, engineering science, and expert elicitation, we're on a mission to deliver the most accurate, scalable, and fast-to-market catastrophe models for the future of energy infrastructure.

About the role

We are seeking a proactive and solutions driven Client Relationship Manager, the ideal candidate will excel in managing client relationships, analysing data to identify trends, and support our clients in getting the most out of our product whilst gathering meaningful feedback on product improvements. This role involves developing processes, building and nurturing relationships being a bridge between clients / markets needs and internal product development. You will collaborate with internal stakeholders to ensure clients maximize the use of our products and capabilities, and partner with clients to resolve issues.

Responsibilities

Nurture Client Relationships: Onboard and collaborate with our clients to ensure customer satisfaction and maximise product usage. Build a deep understanding of natural catastrophe modelling and its impact on renewable energy assets Understand Customer Needs: Build partnerships and become a trusted advisor to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to support these demands. Continuous Improvement: By acting as the bridge between our customers and Renew Risk build a data driven understanding of clients needs to support future product development Identify usage inefficiencies and implement plans to improve underperformance or drive positive change. Work closely with the internal stakeholders to represent customer needs and help shape the development of new products / features / improvements.

Skills and Experience

Demonstrable experience in client success /account management roles in the risk intelligence /insurance organisation Excellent communication skills with strong attention to detail and good listening skills Proactive Attitude: Solutions-oriented approach to solving client challenges. Ability to analyse and summarize large data sets to drive strategic decision making Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry. Experience within a Tech / InsurTech / SaaS / DaaS start-up is desirable
Job Types: Full-time, Permanent

Benefits:

Company pension Flexitime Work from home
Application question(s):

Do you have demonstrable experience in client success /account management roles in the risk intelligence /insurance organisation? Have you worked in a Tech / InsurTech / SaaS / DaaS start-up before? When are you looking to start a new job (what is your notice period)? What's your salary expectation?
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in London EC3M 7HA