Job Description

Job Summary

We are seeking a dedicated and organised Client Services Specialist to join our team on a part time basis. This role involves providing exceptional support to clients, managing administrative tasks, and ensuring smooth communication between clients and internal departments. The ideal candidate will possess strong office experience, excellent computer skills, and a professional phone manner. This position offers an opportunity to work in a dynamic environment where organisational skills and attention to detail are highly valued.

Duties

Respond promptly and professionally to client enquiries via phone/email, and other communication channels Manage client accounts using our CRM software and internal systems. Perform data entry tasks with accuracy, maintaining up-to-date records of client interactions and transactions Assist with administrative duties including scheduling appointments, preparing reports, and maintaining filing systems Provide support in billing processes, invoicing, and processing payments Maintain high standards of phone etiquette to ensure positive client experiences Organise documentation and correspondence efficiently to support team operations

Experience

Proven office experience or administrative background is essential Proficiency in Microsoft Office (Word, Excel, Outlook) Experience with Xero or similar accounting software is desirable Strong organisational skills with the ability to prioritise tasks effectively Excellent typing speed and data entry accuracy Previous clerical experience involving customer service or client interaction is preferred Familiarity with office equipment such as printers, scanners, and telephony systems Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
This role is ideal for a proactive individual who thrives in organised environments and enjoys supporting clients through effective communication and administrative excellence.

Job Type: Part-time

Pay: 13.50-14.50 per hour

Expected hours: 20 per week

Benefits:

Work from home
Work Location: In person