Job Description

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CLIENT SUPPORT APPRENTICESHIP - Cheltenham
Looking to start your career but do not want to pay university fees?
Considering changing your career pathway and want to gain a professional qualification?
Then look no further as we have the perfect opportunity for you!

• September/October 2025 start - 18 months programme leading to permanent role
• Friendly supportive inclusive teams to help you succeed
• Above average apprenticeship salary plus competitive discretionary annual bonus and salary review
• Private Medical Cover
• Pension
• Gym membership/Cinema/Shopping discounts
• Social/sporting groups if you want to take part!

Once you qualify, we offer many progression opportunities with a career to be proud of!

• Business Administration Apprenticeship
• Location: Cheltenham
• Start date: September/October 2025
• Apprenticeship Level: Level 3
• Selection Process: CV / Telephone Interview / Assessment Centre

Who are we?
We are proud of our extensive pensions expertise and together with Howden's market leading presence in the health and employee benefits market, we are one of the largest pensions and employee benefits consultancies in the UK together with one of the most extensive global footprints in the market.
With a team of more than 1800 people across 10 offices, we work to deliver on our promise, and we ensure the highest levels of trust, integrity and quality through our purpose and behaviours.
We pride ourselves on being a friendly and inclusive firm, committed to our core purpose of doing the right thing. This is underpinned by our core behaviours,
What is it like to work here?
We empower everyone that works for us by educating, inspiring and enabling so that everyone can reach their full potential and grow their career. As a "Best Companies Top 100 Best Large Companies to work for in the UK" and being recognised as one of the 'best places to work in the UK' in 2024, people who join us tend to stay, thriving in a professional learning environment and caring, inclusive, friendly culture.
We understand it can be very daunting either starting your first job after school or college or if you are changing careers. We can help you make that transition; our approachable teams will support you as you not only start your career, but also as you continue to progress among the many pathways we can offer.
What will you do as a Client Support Apprentice?
The Client Support role in the EC team provides assistance to their Line Managers, Consultants and Client Relationship Managers (CRMs).
Typical tasks include:

• Contacting clients and providers by telephone, email and letter
• Collating information from providers and clients for reports
• Checking Insurer's accounts and issuing annual financial statements to clients
• Administration relating to a wide and varying range of health and protection policies
• Drafting service schedules, deadlines and remuneration with clients
• Delivering agreed services in accordance with agreed time schedules and budget with each allocated client
• Preparing invoices for issuing to clients
• Maintaining records in accordance with internal guidelines and procedures.
• Keeping client files compliant
• Answering relevant calls that come in from various Employer Consulting helplines
• Keeping all Employer Consulting databases up to date
• Support, implement and maintain Information Security procedures and activities in accordance with Barnett Waddingham's Information Security Policy

What do we look for?
We are looking for a friendly customer-focused approach with good attention to detail, demonstrate a positive attitude, be organised, have good problem-solving skills.
We seek strong communicators with the ability to build effective working relationships with external clients as well as your team members and you will be keen to develop new skills.
You could already have some of these skills through any employment (including hospitality/retail work) work experience/volunteering or any hobbies/interests/sports.
Entry requirements
Ideally A-Level standard or equivalent with grade C or higher in 2 or more subjects.
You will need a minimum of 5 GCSE's Grade 4 (C) or equivalent including Maths and English
Accessibility
We are a Disability Confident Employer. If you require any reasonable adjustments, please do let us know during the recruitment process and we will do our very best to support you. If you want more information on accessibility, please click
Recruitment Process
Please apply with your CV. We will then invite you to a short telephone screen with one of our friendly Early Careers team. Successful candidates will be invited to attend an assessment day or interview in our office. If you would like to ask any questions before applying, please contact the Early Careers team on earlycareers@barnett-waddingham.co.uk and one of the team will get back to you, as we're happy to answer any questions you might have!