Wonderpack.eco is driving the future of thoughtful fulfilment. We're transforming e-commerce fulfilment into something thoughtful, people-first and planet-kind. Partnering with brilliant brands that care about product quality, sustainability and long-term collaboration, we help them grow while prioritizing sustainability and excellent service.
What are we looking for?
We're looking for a sharp, detail-oriented Client Support Coordinator to be the first point of contact for our clients, ensuring smooth daily operations and exceptional service. If you have strong organizational skills and thrive in a fast-paced environment, this is your chance to make a real impact!.
Are you ready to step up as the frontline hero of Thoughtful Fulfilment?
What You'll Be Doing: Your Mission
You will be crucial in maintaining the smooth day-to-day operations and high client satisfaction across the entire client lifecycle.
First Point of Contact:
Serve as the professional, first point of contact for all inbound client inquiries via phone and email.
Query Ownership:
Take end-to-end ownership of all incoming service tickets, phone inquiries, and order/stock discrepancies.
Resolution & Escalation:
Resolve common client queries efficiently and escalate complex issues to the appropriate internal teams.
Data Integrity Champion:
Maintain high data accuracy and transparent records by logging all client communication within the WMS/CRM (HubSpot), and proactively monitor/flag WMS-related data errors.
Operational Liaison:
Liaise cross-functionally with the Operations, Warehouse, and Digital Operations teams to streamline processes and ensure seamless service delivery.
SLA Management:
Execute tasks and workflows to consistently meet or exceed established Service Level Agreements (SLAs) and performance targets.
Are you what we are looking for?
You take a proactive approach, and have a can-do attitude
You possess excellent organizational skills and acute attention to detail.
You bring experience in customer service, administration or client support
You enjoy multitasking and can prioritise tasks
Bonus points if you have experience in within a 3PL, eCommerce, or logistics environment; a familiarity with Warehouse Management Systems ; or experience handling customer enquiries in a professional setting.
Ready to jump in and drive client success?
The role is based onsite in our ECO Warehouse in Burgess Hill with the possibility of a hybrid working arrangement.
At Wonderpack we believe in the power of different perspectives. We actively seek candidates from varied backgrounds, experiences, and skills to build a team that truly reflects the communities we serve. We're dedicated to creating an environment where everyone can thrive, ensuring fairness and equal opportunity in all our practices.
Apply now to join the Wonderpack team!
Job Types: Full-time, Permanent
Pay: From 26,500.00 per year
Work Location: In person
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