Job Description

Client Support Coordinator

Loughton, Essex

28,500

37.5 hours a week (Monday - Friday 9am to 5pm)

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Accelerate your career with a company that leads the way

!

Overview

At Movex, we believe vehicle logistics should be simple. Our mission is to give every dealer complete confidence that their vehicle collections and deliveries will happen on time, every time. At the same time, we provide transport companies with a steady stream of vehicle movement opportunities, helping them maximise fleet utilisation. We're here to keep the automotive industry moving -- efficiently, reliably, and seamlessly.

Why Join Us & What's In It For You?

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

Option to buy additional holiday days Your birthday off every year -

paid*
One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme

About The Role

We're looking for a highly organised and customer-focused Client Support Coordinator to join our team. You'll play a pivotal role in delivering an exceptional client experience by managing new account setups, handling enquiries, and resolving complaints and damage queries quickly and professionally.



Acting as a key point of contact, you'll work closely with internal teams to ensure swift issue resolution, maintain accurate reports, and proactively support process improvements that enhance our service and cross-functional collaboration.

What You'll Be Doing

Respond promptly to new customer enquiries and assist with accurate, efficient account setup within agreed SLAs Assess and allocate customer credit limits based on Experian credit scores, ensuring alignment with company policies Configure and activate new customer accounts accurately and efficiently Group customer accounts appropriately to support accurate, meaningful reporting Act as the primary point of contact for customer queries, coordinating with internal teams to ensure timely resolution Support customers with registration or payment issues, ensuring swift and satisfactory outcomes Provide timely and reliable Management Information (MI) reporting to customers Prepare volume and issue data analysis to support both operational and client needs Adhere to reporting timelines, ensuring consistency and reliability Investigate and resolve complaints professionally, escalating where appropriate, and ensuring all are resolved within SLA Oversee the damage-in-transit process, resolving queries within agreed timeframes and maintaining customer satisfaction Identify and recommend improvements to enhance cross-functional collaboration and service delivery Maintain a high level of attention to detail to ensure data accuracy and service quality Take personal ownership of delivering an exceptional customer service experience Perform any other related duties as required to support the business and contribute to operational success

What We're Looking For

Excellent communication and customer service skills, with the ability to build rapport and manage client expectations effectively Strong IT proficiency, especially in Microsoft Excel, with the ability to analyse and interpret data Ability to stay calm, professional, and resilient under pressure, particularly in challenging situations Proactive and resourceful, with the confidence to take initiative and solve problems independently Proven ability to meet deadlines, with strong time management and organisational skills Enthusiastic and adaptable, with a collaborative mindset and a strong team ethic Strong analytical and problem-solving skills, with a keen eye for detail and a drive for continuous improvement Experience with Power BI, Power Automate, and Microsoft Copilot is desirable but not essential

We're Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference?

Apply now and drive your career forward with one of the automotive industry's most trusted names.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.


Cox Automotive is the world's largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers' core needs across vehicle

solutions, mobility, remarketing, funding, and retail.