Job Description

Client Support Specialist (Health Insurance Administrator) - Fully Remote (UK)

Salary Range:28,000-32,000+ experience dependent + benefits

Lifepoint Healthcare Ltd | Private Medical Insurance (PMI) Brokerage

About us

We're a trusted, multiple award winning, boutique PMI brokerage serving both consumers and SMEs across the UK (Google us :). Our team is warm, close-knit, and very good at what we do. We're now looking for an

experienced Client Support Specialist / Health Insurance Administrator

to join us.

This is a role for someone who enjoys detail, thrives in a fast-paced environment, and wants to be part of a business that genuinely cares about its clients and its people.

What you'll be doing

Preparing renewal packs, client files and summary letters Keeping the CRM accurate and up to date Collating premium and claims information and chasing updates from insurers Negotiating discounts with insurers to help clients Spotting opportunities for advisers to review or switch policies Providing quotes for new business Handling inbound calls, MTA's and email queries etc Supporting the full renewals process from start to finish Maintaining Excel spreadsheets and portfolio trackers Ensuring compliance and tidy record-keeping Related general tasks

What we're looking for

PMI / health insurance experience

(consumer or SME) mandatory Superb attention to detail, methodical and accurate Strong written and spoken communication skills A quick learner, organised and reliable Comfortable working fully remote (we're on Teams all day, like one office in separate rooms) Able to juggle deadlines and stay calm under pressure A real team player - we don't do "lone rangers" here Positive, energetic, and committed to doing great work

Why join us

Hours:

Mon-Thu 9:00-17:30 (flex to 9:30-18:00). Earlier finish on Fridays in winter - earliest being circa 2:30pm).

Holidays:

33 days (includes bank holidays and published religious/seasonal days).

Package:

28,000-32,000 +, pension, PMI, Cash Plan, Group Income & Life Protection- employee benefits support services associated.

Training & growth:

Full training, career progression, supportive team.

Culture:

We look after our people. You'll be welcomed, supported, and challenged to grow - mediocrity isn't our style, but neither is cold corporate.

How to apply (please read carefully)

We don't use the Indeed "apply" button. Instead, please

email

:

isaac @ lifepointhealthcare.co.uk

(subject: Client Support Specialist - Your Name)

Attach:

Your CV A cover letter A

3-minute video

answering: Why are you interested in this role? What do you know about Lifepoint? What's your ideal work environment? What are your strengths? Where do you see yourself in five years?
Thanks in advance and we look forward to hearing from you.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Flexitime Health & wellbeing programme Life insurance Private medical insurance Work from home
Work Location: Remote

Application deadline: 20/10/2025