Job Description

:

Client Support Specialist

Wrexham

\xc2\xa328,000

ShortList are recruiting for a Client Support Specialist to join a market leading business in Wrexham. The role is responsible for managing product support requests and resolving user queries. You will be able to identify the core root of issues and use product knowledge to resolve user queries.

This role is best suited to a confident and friendly communicator, with the ability to pick up technical knowledge and deal demands in an efficient manner. The client are also open to junior options looking for a step into the tech and consultancy world. This product is a bespoke technology and requires basic Excel and Salesforce knowledge, preferably.

Skills required for the Client Support Specialist:

• A problem solver who adds value to support interactions

• Can work well in a team and understand when to escalate a technical situation

• A self-motivated, well organised and highly driven individual

• Positive approach to learning and able to pick up new technology quickly

• Proficient user of the Microsoft packages, specifically Excel

• Diploma or Bachelor\'s Degree in Computing or similar would be ideal, but not essential

• Experience working in a customer based role, ideally over the phone and email

• Experience with helpdesk software such as Salesforce would be beneficial

Responsibilities:

• Efficiently manage external technical support requests

• Ensure that customers are well-informed through support queries

• Use internal support knowledge to minimise the number of queries

• Feedback the most common technical queries and errors to an internal support team

• Prioritise requests based on urgency and customer and company requirements

• Provide regular reporting and analysis summaries

• Document and classify all tickets correctly

• Handle and process any personal data in a confidential manner

The Client Support Specialist will be quality focused with excellent attention to detail, self-motivated and able to prioritise to strict deadlines. The role is a fantastic opportunity for an enthusiastic professional who has a passion for customer service and seeks personal development and progression. The role would appeal to someone who wants to join a friendly and busy team, in a business that has ambitious growth plans.

The Client Support Specialist role has a salary of up to \xc2\xa328,000 and comes with a range of fantastic benefits including matched pension at 5%, health and life insurance, free lunch, flexi-time and 33 days annual leave (including bank holidays) rising with length of service. This is a hybrid role, based in Wrexham and is commutable from Chester, North Wales, Wirral and Cheshire.

Click APPLY NOW for immediate consideration!

ShortList Recruitment