Job Description

Established in 2009, Acquis has been providing insurance products and services to the European finance and leasing industry for 15 years. Our in-depth knowledge of the equipment finance market helps us build long term relationships with our clients which deliver sustainable results and has allowed us to become a market leader in speciality insurance.

Working at Acquis provides an opportunity to join a dynamic and inclusive working environment which is focused on continuous improvement. We currently operate across the UK and Europe in 16 different countries; our richly diverse team originates from a whole host of different countries, and, between them, our colleagues speak 18 different languages. We take every opportunity to celebrate our diverse backgrounds and cultures.

In May 2023, Acquis was acquired by NSM Insurance Group (rebranded in 2025 as Ignyte Insurance), a leading speciality insurance provider headquartered in Philadelphia, PA. The acquisition has signalled a new phase in Acquis' growth plans.

It is an extremely exciting time to join Acquis as we pursue our growth strategy, and our current and future success is dependent on our most valuable resource, our people.

Role Purpose

The Client Technical Support role will be responsible for importing & exporting client data files (communicating with 3rd parties to resolve issues as required) and printing & mailing client communications.

This is a key role within the team and demands a person with excellent customer facing skills as well as an impeccable attention to detail. The role requires the handling of data from a wide range of European clients which include a large number of bespoke requirements to process correctly.

Key Responsibilities

Data import and export

Import client data files within the relevant SLA (Service Level Agreement) Generate and send client billing files within the SLA Ensure SLA breaches are kept to a minimum by resolving issues in a timely manner Manipulate client data into standard formats where required Liaise with clients when data files have not been received or issues are identified Work with our Client Management team to assist when our clients make changes or have issues Ensure compliance with data protection regulations (e.g, GDPR) and industry standards.
Client communications

Print and send client communications with the appropriate insert(s) Ensure that SLA breaches are kept to a minimum by ensuring communications are checked and despatched on time, resolving issues with Royal Mail as required Manage mailroom supplies (paper, toner, envelopes, etc)

Skills and Experience Required

Relevant experience within an administration role that required strong IT skills Good working knowledge of Microsoft products (such as using Microsoft Outlook, Microsoft Excel, Microsoft Teams) Strong attention to detail Previous experience in handling large amounts of data Ability to work individually and collaboratively Excellent problem-solving skills Ability to communicate confidently with a range of stakeholders

Employee Benefits

25 days' Annual Leave (with the option to buy and sell more) Bonus Scheme based on performance Company Pension Scheme - 5% employee and employer contributions Private Medical Healthcare Group Life Insurance (4x basic annual salary) Employee Assistance Programme Cycle to Work Scheme Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits Comprehensive Performance and Development Framework Social Events Committee 'Refer a friend' bonus scheme (1,000 per referral) Long service awards.
Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Ability to commute/relocate:

Newport NP10 8BD: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Newport NP10 8BD