Job Description

WHAT YOU\'LL DO

We are looking for a Change Senior Manager with the experience and passion to help support ClientView, BCG\xe2\x80\x99s lead-to-cash solution which brings together pipeline, contracting, invoicing and collections and reporting into one single platform.

The Change Senior Manager will help design, develop and implement innovative, creative change management, engagement, training & awareness, and communications solutions.

• The individual occupying this role will include, but not limited to, the following areas to ensure we are developing and leading change management efforts:
• Drive the continuous adoption of ClientView and development of the solution, includes enabling and coaching senior leaders in BCG in adopting ClientView and integrating it into their workflows and habits
• Create stakeholder /persona maps to identify individuals/teams where we will work closely to drive change and adoption, resulting in change plans and roadmap and related actions required by our team and others
• Develop and execute learning and development actions to address awareness (of existing functionality) and support new functionality roll-outs (e.g., in-person training, develop guides or training videos, \xe2\x80\x98train the trainer\xe2\x80\x99 )
• Develop key communications strategies, plans and execute on these, including designing compelling digital and visual communication multi-media materials (e.g. during key releases or updates)
• Partner closely with key functional stakeholders (Finance, Legal, ClientTeam, Staffing, Practice Areas) to deliver effective change
• Solicit (e.g. surveys, 1:1 interviews with key stakeholders (MDPs)) and analyze feedback; articulate areas to improve to support the continuous development and adoption of the solution
• Monitor adoption and business usage metrics and identify areas requiring intervention; continue to evolve metrics definition as solution evolves
• Play a key role in User Acceptance Testing to ensure the solutions meet the needs of end-users
• Provide process support for key stakeholders
• Actively work with workstreams and end users to help resolve problems to ensure a great user experience

To be successful, you must demonstrate ability to work effectively with the solution experts, functional staff (Finance, Legal, Client Team etc), all levels of the Consulting Staff and Senior Leaders. In addition, strong communications, project coordination and project management skills; experience in facilitation and communication among diverse stakeholders; strong written and verbal skills; and the ability to effectively team and communicate with internal and external resources at all levels of the organization are required. Creativity and an interest in digital solutions, as well as a general sense of curiosity and drive for excellence are all desired.

YOU\'RE GOOD AT

• Working in a complex environment at pace \xe2\x80\x93 You are analytical and comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements
• Stakeholder Engagement \xe2\x80\x93 You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizations
• Structuring and analyzing information. You can take an idea for organizing or analyzing data and turn it into a useful deliverable. Strong attention to detail
• Culture and collaboration \xe2\x80\x93 you care deeply about the experience and engagement of your colleagues and believe in the core tenets of BCG\xe2\x80\x99s purpose statements Learning and adapting \xe2\x80\x93 you are an eager and consistent learner, are naturally curious, open to feedback and interested in continuous improvement

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Education/Experience

• 5+ years of applicable experience or BCG consulting team experience, particularly related work experience in project management change management, communications, public relations, design, or related fields
• Bachelor\xe2\x80\x99s degree from an accredited academic institution with high academic achievement
• Advanced studies or academic focus in change or organizational psychology, program management, communications or related areas preferred

Knowledge/Skills (job function, technical, computer, language)

• Management consulting or professional services experience is preferred, as is global experience
• Experience and expertise in digital tools preferred
• Strong writing and editing skills, with an eye for detail
• Strong working knowledge of PowerPoint, Excel, Word
• Fluent in English (verbal and written); Additional languages a strong plus High energy level and examples of creative execution strongly desired, along with an orientation towards achieving results

YOU\'LL WORK WITH

• The ClientView Leadership Team and team members
• Product Squads to gain deep understanding of the technology capabilities
• Internal Clients / stakeholders to develop communications to deliver project and stakeholder change objectives
• External Associates \xe2\x80\x93 our network of BCG approved contingent resources, when appropriate