Job Description

Join the future of preventive healthcare at the forefront of health tech innovation.
As a Clinic Area Manager, you will lead the performance and experience delivery across multiple high-end clinics in London, setting a new benchmark in private, tech-enabled care. This role offers a unique opportunity to blend strategic oversight with frontline impact -- ensuring exceptional patient experiences, supporting clinical quality in partnership with medical leads, and driving operational and financial performance. You'll work in a fast-paced, collaborative environment where technology, hospitality, and healthcare come together to create truly modern, data-driven care experiences. If you're an experienced multi-site leader with a background in private healthcare -- and you're passionate about reshaping the future of care -- we'd love to hear from you.
The Candidate:

• Proven experience managing multi-site operations in a consumer-facing, service-led business.
• MUST be a GMC registered doctor.
• Strong leadership capabilities with experience managing diverse and distributed frontline teams.
• Demonstrated ability to drive both service quality and operational performance across multiple locations.
• Experience owning KPIs and P&L responsibilities.
• Excellent interpersonal, communication, and team-building skills.

The Role:

• Ensure each clinic delivers a seamless, consistent, and premium member experience aligned with company service standards.
• Directly manage Lead Doctors and Clinic Leads across all assigned clinics.
• Lead experience improvement initiatives based on member feedback, NPS, and frontline insights.
• Cultivate a high-hospitality culture across teams, where empathy and professionalism define every interaction.
• Oversee ambiance, cleanliness, and service design across all locations.
• Partner closely with Lead Doctors to ensure adherence to company medical quality standards and regulatory compliance.
• Support Lead Doctors in maintaining inspection readiness and driving continuous improvement in clinical delivery.
• Facilitate collaboration between clinic teams and the Medical Excellence function to embed best practices.
• Coach and support Lead Doctors--often first-time managers--in leadership development and quality ownership.
• Own operational KPIs (e.g., throughput, staffing, inventory) and P&L performance across the cluster.
• Implement efficient, standardized workflows and cost controls to ensure smooth, scalable operations.
• Lead staffing planning in collaboration with central teams to ensure clinics are resourced to meet demand.
• Contribute to business planning for future expansions and site launches in the London area.
• Foster a collaborative, feedback-driven team culture with clear ownership and performance expectations.
• Act as the primary liaison between clinics and central functions including Customer Support, Facilities, Staffing Coordination, Field Engineering, People Partnering, Talent Acquisition, and Demand.
• Drive communication, alignment, and execution across clinic teams.

The Company:
Innovative health-tech organisation re-imagining a healthcare system where early detection and prevention are at the forefront. High-growth phase of the business as they continue to launch across the UK.
Remuneration:
Our client is committed to securing the services of the right candidate and is flexible with regards to the remuneration package available. Zest Scientific is working to a strict deadline so in order to be considered for this opportunity please apply now and your application will be reviewed immediately.
Contact: Neil Dewsbury
Email:
Telephone: 0114 238 1728

Skills Required