Job Description

Clinic Assistant - Full Time

Location:

Chiswick, West London

Salary:

25,000 per annum

Employment Type:

Permanent, Full Time

Clinic:

Dr Kay Clinic - Aesthetic & Regenerative Medicine

About Us

Dr Kay Clinic is a leading aesthetic, regenerative, and wellness clinic based in the heart of Chiswick, West London, known for its clinical excellence in aesthetics, regenerative medicine, and facial rejuvenation. Led by

Dr Kay

, an internationally recognised aesthetic doctor and trainer, the clinic is dedicated to delivering natural, safe, and scientifically backed results through evidence-based medicine and patient-centred care.

We are now seeking a

dedicated, organised, and enthusiastic Clinic Assistant

to join our growing team. This is an exciting opportunity to become part of a dynamic, high-end medical aesthetic environment where precision, professionalism, and warmth define every patient interaction.

Role Overview

As a

Clinic Assistant

, you will be a key member of the front-of-house and operations team, ensuring seamless clinic functioning and an exceptional client experience from start to finish. You will work closely with the Medical Director and practitioners to support day-to-day activities from patient coordination and compliance to stock management and marketing support.

This role requires a confident communicator with excellent organisational skills, a polished presentation, and a genuine passion for aesthetics, wellness, and customer service excellence.

Key Responsibilities

Front of House & Client Care

Provide a professional, welcoming experience for every patient entering the clinic. Handle client enquiries (in person, by phone, WhatsApp, and email) with efficiency and empathy. Manage bookings, patient reminders, follow-ups, and payments accurately. Ensure the reception and patient waiting areas always reflect the clinic's luxury brand standards.

Clinic Operations & Administration

Coordinate daily practitioner schedules to ensure efficient time management and minimal downtime. Maintain and update patient records in the clinic's management system. Support the clinic's operational compliance, including GDPR, consent forms, and health & safety policies. Assist with stock control, monitoring inventory, placing orders, and maintaining treatment room readiness. Oversee room setup and post-treatment preparation, ensuring all clinical spaces meet hygiene and safety standards.

Compliance & Standards

Assist with maintaining high operational and documentation standards across the clinic. Ensure that infection control, data protection, and safety protocols are followed at all times. Support the Medical Lead in ensuring adherence to industry guidelines and best practice frameworks.

Marketing & Brand Support

Assist in creating engaging content for social media platforms (e.g. Instagram, TikTok, etc.). Help organise photoshoots, video content, and educational events in the clinic. Engage with patients to encourage testimonials and enhance online reputation management. Support in planning open days or promotional campaigns in coordination with management.

Teamwork & Growth

Work collaboratively with practitioners to ensure seamless patient flow and efficient operations. Attend training sessions to enhance your knowledge of aesthetic treatments and regenerative procedures. Contribute ideas to improve patient experience, marketing efficiency, and operational excellence.

Ideal Candidate Profile

We're looking for someone who thrives in a professional, fast-paced environment and takes pride in maintaining high standards of care and service. You should be eager to grow with the clinic, continuously develop your skills, and play an integral role in its success.

Key Attributes:

Proactive:

You take initiative, anticipate needs, and solve problems efficiently.

Excellent Communicator:

Clear, confident, and compassionate in all interactions.

Highly Organised:

Able to manage multiple priorities while maintaining attention to detail.

Professional Presence:

Polished, presentable, and brand-aligned at all times.

Team Player:

Collaborative and respectful, with a positive "can-do" attitude.

Adaptable:

Comfortable with learning new systems and adapting to evolving clinic processes.

Business-Minded:

Understands the importance of patient satisfaction and clinic reputation in business growth.

Essential Skills & Experience

Previous experience in an

aesthetic, medical, dental, or wellness clinic

(essential). Strong

administrative and organisational skills

, with excellent attention to detail. Experience using

clinic or booking management software

. Confident with

Microsoft Office, social media platforms

, and general digital literacy. Excellent

customer service skills

and ability to maintain discretion and professionalism.

Desirable:

Qualification or certification in health, beauty therapy, or aesthetics administration. Basic understanding of cosmetic treatments (Botox, dermal fillers, PRP, skin boosters, etc.). Experience supporting marketing or patient engagement activities.

What We Offer

Competitive annual salary (25,000) with opportunities for growth and performance-based reviews. Ongoing training in clinical administration and aesthetic industry awareness. A supportive, professional, and inspiring workplace environment. Opportunities to assist in workshops, courses, and events led by Dr Kay. Staff treatment discounts after probation.

How to Apply

If you are passionate about aesthetics, have exceptional organisational skills, and enjoy delivering five-star client care, we'd love to hear from you.

Please email your

CV and a short explanation

outlining your experience and why you'd like to join

Dr Kay Clinic

to

info@drkayclinic.com

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company events Employee discount Referral programme
Work Location: In person

Application deadline: 31/10/2025
Reference ID: DrKayAssisstant
Expected start date: 01/11/2025