Job Description

Clinic Coordinator

A luxurious and thriving aesthetic practice in the heart of Mayfair, Dr Preema London Clinic is looking for an exuberant and passionate Clinic Coordinator to join us on the next stage of our exciting journey. Maintaining our busy front desk whilst ensuring the smooth running of each day.

If you would like to be part of a dynamic team, treating VIP clients with the highest level of care and service, this is the job for you!

Essential Requirements

:

? Proven work experience as a Receptionist, Front Office Representative or similar role

? Minimum 2 years' experience in aesthetic industry

? Sales focused with experience working with KPIs.

? Passion for aesthetics

? Solid written and verbal communication skills

? Excellent organisational skills with a great attention to detail

? Strong multitasking and time-management skills, with the ability to prioritise tasks.

? A positive, energetic, cheerful, can-do attitude with the ability to work well within a team.

? Professional attitude and appearance

Duties:

? Delivering 5-star customer service to our patients at all times. Owning the patient journey, ensuring that each step - from the moment of their first contact with the clinic (a treatment or booking enquiry) through to arrival, check-out and follow-up - generates a positive feeling. Patient retention is of utmost importance at Dr Preema London.

? Ensuring our patients have the best possible care.

? Working closely with our Directors/Aestheticians with the coordination of their clinics and clients and support where necessary in the treatment room.

? Meeting and greeting patients.

? Booking appointments

? Responding to booking enquiries promptly

? Call handling duties: Answering, screening and forwarding incoming phone calls. Outbound calling to enquiries/patients

? Providing basic and accurate information both in-person and via telephone/email to help generate bookings, conversions and sales.

? Ensuring the reception area is kept tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)

? Sorting and distributing daily emails and managing deliveries.

? Performing other clerical receptionist duties such as filing

? Assisting Practitioners and Doctors with set-up and treatments.

? Taking content for social media and posting daily.

Administration Support:

? Taking charge of patient clinic notes, ensuring that all necessary fields on our electronic database are completed accurately by the team.

? Greeting all patients as they arrive at the clinic and ensuring that all forms are completed before escorting them to their consultation.

? Opening and closing the clinic as per procedure

? End of day reporting, cashing up and stock checking

? Monitoring retail stock as per stock control process

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Employee discount
Schedule:

8-hour shift Monday to Friday (One Saturday per month)
Pay: 27,000.00-32,000.00 per year

In addition to salary, the successful candidate may also receive a performance-based bonus. The salary is paid based on 40 hours per week worked Monday to Friday, including some evenings up to 8:30pm. You will also be required to work one Saturday per month.

Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Experience:

Clinic Coordinator: 2 years (preferred) Aesthetics: 1 year (preferred)
Work Location: In person

This job description is not exhaustive.

Application deadline: 28th July 2025

Job Type: Full-time

Pay: 27,000.00-32,000.00 per year

Benefits:

Company events Company pension Employee discount
Experience:

aesthetic: 1 year (preferred) Clinic Coordinator: 2 years (preferred)
Work Location: In person

Application deadline: 28/07/2025
Expected start date: 01/08/2025