Job Description

Clinic Coordinator - Patient Sales & Lead Conversion

Location:

London

Type:

Full-time

Salary:

26,000-30,000 DOE + performance bonus

About London Optimal Vision

London Optimal Vision is a consultant-led ophthalmic clinic specialising in advanced laser vision correction, refractive lens exchange, cataract surgery, and premium ICL procedures. As our patient base grows, we are seeking a highly organised

Clinic Coordinator

with strong

telephone sales and lead-conversion skills

to support patients from first enquiry through to consultation and treatment.

What you'll do Lead Conversion & Patient Enquiries

Respond rapidly to all inbound enquiries (phone, web forms, WhatsApp, email) and convert them into booked consultations. Proactively call back warm leads, old enquiries, and no-shows to maximise conversion and maintain an active pipeline. Qualify each patient's needs and suitability, clearly explain available treatments (Laser, ICL, Cataract options), and book them with the correct consultant. Handle objections confidently, build rapport, and maintain excellent phone etiquette.

Clinic Coordination & Patient Journey

Ensure all appointments are accurately entered and maintained in the clinic diary/CRM. Coordinate daily patient flow and liaise with the clinical, optometry, and front-of-house teams to deliver a seamless experience. Prepare patient information, reminders, and follow-up communications to support strong show rates and treatment uptake. Track and maintain patient notes and communications to a high standard.

Reporting & Administration

Meet and exceed KPIs including speed-to-lead, consultation booking, attendance, and consultation-to-treatment conversion. Provide weekly reports on enquiry volumes, conversions, and revenue contribution. Support the management team in improving booking pathways, scripts, patient information, and workflow efficiency.

What you'll need

1+ year experience in sales, telesales, inside sales, medical enquiries, or patient coordination.

Strong confidence on the phone with clear communication, active listening, and objection-handling skills. Proven ability to convert leads and manage a structured call-back/follow-up process. Healthcare, optical, or ophthalmology experience is desirable but

not essential

--full training is provided. Comfortable working towards daily/weekly targets and maintaining high activity levels. Excellent written and spoken English. Proficient with , calendars, and MS/Google tools. Professional, organised, reliable, and able to stay calm in a fast-paced clinical environment. Full right to work in the UK.

Package & Hours

Salary:

26,000-30,000 DOE + bonus/commission structure.

Hours:

Monday-Friday (9:00-18:00), with occasional Saturdays by rota. Full training on ophthalmic treatments, patient pathways, and sales techniques. 20 days holiday + bank holidays, pension,

How to apply

Email

admin@optimalvision.co.uk

with your CV and a short note describing:

A time you successfully converted a difficult or hesitant lead, and Your current or last role's consultation or sales conversion rate (if known).

Equal Opportunities

London Optimal Vision welcomes applicants from all backgrounds. If you require any adjustments during the recruitment process, please let us know and we will support you.

Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension
Work Location: In person