Job Description

Clinic Manager - 25-30 hours per week including evenings and weekends.

PLEASE DON'T APPLY IF YOU WANT FULL TIME HOURS

Vacancy in our Hamilton Clinic

Window to the Womb

Does include WEEKEND WORK, may need to travel for training.

Window to the Womb (windowtothewomb.co.uk) specialise in providing diagnostic ultrasound baby scans, and health services. We are looking for a very special Manager for our clinic in Hamilton.

The role will involve taking the lead in the clinic and coordinating the activities of a small team of staff. There will be the usual administrative duties including taking payments and completing paperwork but above all else we are seeking a mature and confident individual who is able to build rapport easily with our customers, handle challenging situations calmly and readily accept responsibility the smooth operation of the clinic and lead from the front.

This will be a part time or full time role and will involve weekend working.

You will spend your working day helping to introduce parents to their unborn baby for the first time; it really doesn't get any better!

Job Purpose:

Coordinating the clinic team's activities to optimise the customer experience by ensuring that standards of service

Ensuring that customer care and rapport building are first class.

Maintaining accurate records.

Maintaining the highest levels of safety and monitoring compliance with all of our procedures and processes.

Main Duties:

Take the lead role in the clinic. Supervise the team to ensure business objectives are achieved.

Welcome customers and visitors in person or on the telephone; answer enquiries.

Ensure that all customers are treated with respect, compassion and dignity

Take appointment calls and booking appointments. Take payments.

Build rapport with customers by handling anxieties and answering questions

Coordinate and lead the activities of the other team members by adopting a 'lead from the front' attitude

Ensure that the clinic is clean, safe and well presented at all times

Maintains stock levels of key items by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Maintain awareness of and ensure compliance with our processes and procedures

Skills/Qualifications:

Multi-tasking, Flexibility, Customer Service, Time Management, organisation, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, ability to lead and motivate a small team

Previous Experience

The successful candidate will need to have previous experience of supervising a small team in a customer service environment. No medical or ultrasound experience is necessary.

Training for this role will provided, however management experience is essential.

Job Types: Part-time, Permanent

Pay: From 16.50 per hour

Benefits:

On-site parking
Experience:

customer service: 5 years (preferred) Management: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person