Job Description

The Clinic Support Worker will work in the Amputation and Prosthetic Rehabilitation Unit supporting adults and children in an outpatient setting. They will be the first point of contact in the service, offering great patient centred care to signpost and assist with the smooth running of the service.



They are part of a multi-disciplinary team consisting of prosthetists, allied health and medical staff, providing the highest standard of individualised care to all patients and their families and carers in the outpatient department.

The main duties will involve:

Communication and Liaison e,g, meeting and welcoming patients to their appointments, liaising with team members to update on patient attendance



Clinical tasks with patients, including acting as a chaperone, monitoring patients health and wellbeing



Physical tasks e.g. supporting with toileting and personal hygiene, supporting with refreshments



Appointment bookings e.g good IT skills with entering patient demographics



Please see attached job description and personal specification for further details



At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

Scored above the national average for the People Promises:

"We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.

Ranked #1 among all Trusts in North and Central London for all People Promises and themes.

Ranked #1 among all Acute Specialist Trusts for "We work flexibly."



At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. ?



Joining our organisation means enjoying a wide range of staff benefits, including:



24/7 access to wellbeing support through our Employee Assistance Programme.

A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.

A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.

Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare



At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.



As first point of contact for patients and carers entering the service, it will be important to have great people skills with good communication. A caring and friendly approach will be important.



Post-holders will be responsible for co-ordinating the administrative, physical and psychological care of patients attending clinics for consultation and treatment.



They work throughout the department on a rotational basis, in the clinical area and in medical records prepping as well expanding pre-screening aspect of the service.



The post holder will effectively handle telephone calls, email correspondence, process referrals and book appointments, whilst ensuring that patients or visitors receive any information, they need prior to accessing our services.



Please see job description and person specification attached.