Job Description

Who are IPRS Aeromed?
IPRS Aeromed is one of the UK's leading independent suppliers of medical repatriations, both inbound and to destinations globally. We also provide expert clinical solutions across a variety of specialist markets and sectors, specialising in security-based environments including court custody suites, and other custodial settings.
IPRS Aeromed offers a solution to manage the time consuming and complex aspects of international medical repatriations, benefitting assistance companies, insurers, and private individuals alike.
We are in an exciting period of substantial growth, having recently doubled our team, so we are looking for someone who is motivated by continuous improvement and wants to come on our exciting journey with us. Based primarily in our Gatwick office you will be joining a company that is proud to live and breathe our values: Innovation, Diversity, Integrity, Kindness.
At IPRS Aeromed, we believe that our success starts with our people. That's why we put our colleagues at the heart of everything we do. We're looking for passionate, driven, and collaborative individuals to join our team and help us build an even better workplace. We are committed to creating an environment where everyone feels valued, supported, and empowered to thrive.
We are seeking a competent and professional Clinical Advisor (Nurse or Paramedic) to support our clinical team. You'll need to have a minimum of 2 years post qualification experience with experience in clinical advisory, triage, and case management roles
This will initially be on a fixed term contract for 6 months which may lead to a permanent role
You'll be working 40 hours per week, Monday to Friday 8am to 5pm. This position is offering 35,000 per annum pro rata
The purpose of this role is to manage the clinical inbox by triaging, reviewing, and coordinating all medical queries, ensuring accurate and timely progression of cases.
The Clinical Advisor will gather relevant clinical information, liaise with clients and healthcare providers, and escalate complex cases where required. The role ensures that all necessary information is collected to allow cases to proceed within agreed service level agreements (SLAs), while maintaining high standards of clinical governance and client satisfaction.
Duties include:

• Manage the medical inbox, triaging and prioritising incoming clinical queries.

• Review medical reports and identify areas requiring clarification or additional information.

• Liaise with healthcare providers to request and obtain additional clinical information.

• Communicate with clients to clarify medical reports and respond to clinical queries.

• Prepare clinical summaries or briefing notes to assist senior clinicians in decision-making.

• Escalate complex or high-risk cases to senior clinicians as appropriate.

• Work closely with Operations Coordinators to ensure internal systems are accurately updated with current case information.

• Maintain thorough documentation of all communications and actions within case notes.

• Monitor case timelines, ensuring all actions are completed within SLA requirements.

• Actively contributes to improving processes related to clinical information management.

• Uphold confidentiality, data protection, and company policies.

QUALIFICATIONS, TRAINING AND EXPERIENCE:

• Registered Healthcare Professional (NMC, HCPC) - Essential

• Minimum 2 years post-registration clinical experience - Essential

• Experience in clinical advisory, triage, and case management roles - Desirable

• Understanding of medical report interpretation and clinical terminology - Essential

EXPERIENCE AND KNOWLEDGE:

• Strong experience in reviewing and interpreting medical documentation.

• Experience in professional liaison with healthcare providers and clients.

• Knowledge of case management processes and documentation standards.

• Familiarity with working within service level agreements and clinical governance frameworks.

• Understanding data protection (GDPR) in relation to clinical records.

Skills and Abilities:

• Excellent written and verbal communication skills for both clinical and non-clinical audiences.

• High level of clinical judgment with the ability to recognise when to escalate cases.

• Meticulous attention to detail when reviewing medical information.

• Strong organisational skills with the ability to manage multiple priorities.

• Confident in using IT systems and Microsoft Office applications.

• Able to work independently and collaboratively within a multidisciplinary team.

• Professional, proactive, and adaptable approach to work.

Benefits and Rewards:
Colleagues are essential to IPRS Aeromed, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:
> Professional Development Opportunities
> Employee Assistance Programme including free confidential counselling
> Free Parking and High-street discounts
> Annual Leave = 25 days
> Moving Day Leave
> Membership of the Company pension scheme
> Recruit a Friend bonus scheme - up to 1,500
> Environmental Initiatives
> Westfield Health Cash Plan
> Free Eye Tests every 2 years
> Free annual Flu-Vaccination
40 hours per week Monday to Friday 8am to 5pm
Salary: 35,000 per annum pro rata
IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. We encourage applications from all individuals, regardless of their race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We believe that diversity enriches our work environment and drives innovation, and we are dedicated to providing equal opportunities for all candidates and employees.
We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that all our recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We welcome applications from people of all backgrounds and experiences and are dedicated to providing a supportive and inclusive workplace.
As a Disability Confident Committed employer, at IPRS Aeromed, we ensure our recruitment process is inclusive and accessible.