Job Description

Do you want to make a positive difference in our digital delivery across the Group?



We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!



An exciting opportunity has arisen to join the Group Digital Division as a Clinical Applications Support Analyst. The post holder will contribute to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements.



This position is based at Northampton General Hospital. The ability to travel between the Kettering General and Northampton General Hospital sites will be a requirement.

As a Clinical Applications Support Analyst, you will:

Coordinate the Junior Doctors intake, new starters and transfers within the Trust.



Work as directed to contribute to the day to day system management and user support of these electronic patient systems post implementation. This will often require investigation of systems and technology, fault finding and resolution.



Support the team through creation of accounts and configuration of simple changes to the clinical applications.



Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.



Provide technical support and professional advice regarding Clinical Applications.



We are looking for a flexible, self-motivated and organised individual with the ability to prioritise workload and deliver to deadlines.



You must be proficient in the use of IT tools, with experience in communicating effectively with different stakeholders.



Working hours are Monday to Friday between 08:00 to 17.00 on a rota. The post holder will be expected to work flexibly to meet the demands of a 24/7 organisation, as well as occasionally work outside of the core working hours to support configuration changes and system upgrades.



Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty.



Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.

Our Excellence Values:

Compassion



Respect



Integrity



Courageous



Accountable



Your contract will be with Northampton General Hospital, with responsibility and accountability across the Group Clinical Applications Team.

Key deliverables:

1. Work as part of your designated team to provide efficient, integrated and customer focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective,

meet the clinical and business needs of the Group, and represent best value for money.

2. Working with the team you will deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access and user issues.

3. Work with the digital teams and clinical users in relation to the implementation of electronic patient records and clinical systems within the Trust.

4. Ensure you understand the Clinical Safety Management system, following the processes and escalating any risks you might encounter as appropriate.

5. Carry out testing as directed with the support of the Test Lead.

6. Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.



Clinical Applications improvement and support



1. Coordination of the Junior Doctors intake, new starters and transfers within the Trust.

2. Work as directed to contribute to the day to day system management and user support of these electronic patient systems post implementation. This will often require investigation of systems and technology, fault finding and resolution.

3. Support the team through creation of accounts and configuration of simple changes to the clinical applications.

4. Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.

5. Provide technical support and professional advice regarding Clinical Applications.



Leadership



1. Work as part of the team, contributing to an environment for happy and motivated teams.

2. Work closely with the Digital Transformation and Innovation services on upgrades and policies/procedures.

3. Contribute to the implementation of the Group Digital Strategy, in line with Group,

Trust and National priorities and initiatives, and leading digital techniques.



Technical Service Delivery



1. Follow the policies and processes for the department ensuring a high level of

service is provided at all times

2. Deal promptly and efficiently with all patient identification and electronic records issues in order to minimise clinical risk.

3. Record and document day-to-day maintenance, faults and performance issues following internal stand operating procedures

4. Create account access and passwords within agreed SLAs, supporting team with knowledge and guidance as required.

5. Carry out routine maintenance and remedial work as directed following standard operating procedures.



Performance



1. Adhere to performance standards for your service area, including KPIs, having awareness of achievement against these, and contribute to improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.

2. Carry out procedures in your area to routinely analyse and manage IT resource utilisation in your area of responsibility in order to provide efficient and optimised digital services.

3. Contribute to the regular compliance auditing undertaken to assure that the Group does not breach contractual or legal obligations.



Communication



Build good relationships and ensure effective IT partnerships with the digital teams and clinical staff.



Role Requirements

1. Frequent VDU use is required for this post for periods of up to 3 to 4 hours at a time in order to produce reports and analysis to support decision-making.

2. Concentration will be required on a wide variety of issues throughout the day. The post holder will regularly have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action.

3. The post holder will participate in meetings, which require a good level of concentration on a wide range of topics, with a variety of audiences and mixtures of attendees.

4. There will also be a requirement to present information at meetings which will require the individual to have a good level of concentration for a sustained period of time to ensure that there is active engagement in the subject matter at hand.

5. Exposure to unpleasant working conditions or hazards is rare.

6. We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group.

7. Office conditions, with an occasional requirement to travel between sites in this role (for example, to support go lives of projects; an unforeseen level of absence at one site; support training or onboarding of new starters; team workshops etc.).