Job Description

Reporting to the Practice Manager and Lead Chiropractor.

Role Description

We are looking for a confident and courteous clinic assistant to be the initial point of contact providing general advice to patients attending or calling the clinic; an individual who will receive, assist and direct patients in accessing their appointment in a respectful, efficient and effective way. To provide general assistance to the clinic team while projecting a positive and friendly image to patients and all visitors.

Areas of responsibility

Open/close up clinic at start/end of day.

Arrange appointments on the phone, via our website and in person, deal with queries and update patient records as required in a professional and courteous manner.

Processing patient registrations, scanning, filing, payments, sending of invoices & receipts etc. all using our clinic patient database.

Deal with incoming post and deliveries.

Action all tasks in a timely manner.

Administrative work such as recording clinic statistics (Excel), allocating tasks to the appropriate professional, follow up on tasks allocated, archiving, printing forms for patients and processing online clinic requests.

Adhere at all times to agreed workflow and security procedures, including patient confidentiality.

Adhere to the practice procedures at all times to ensure the highest possible levels of patient service.

Proactively support each clinic room to run to its optimum.

Ensure reception and waiting areas are kept clean and tidy at all times.

Complete any necessary training required.

The role will require to work additional shifts to cover approx 40 days staff holiday's per year and assist with occasionally covering sickness absences.

Any other duties you may reasonably be required to undertake at the discretion of your Practice Manager.

This is not an exhaustive list of duties, and a regular review will take place with the post holder as part of their on-going development and performance management.

Job Types: Part-time, Permanent

Position 1:

Number of shift patterns available x 4 days

Shift hours:

(AM) 7.00am - 1.30pm

(PM) 1.00pm - 7.30pm

Schedule:

Morning & Evening shifts

Occasional weekend availability for promotions etc.

Experience:

Microsoft Office Applications & Outlook 365 experience required.

. Booking system experience preferable, we currently use Jane App.

Reception or Customer Service experience required.

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Benefits:

Employee discount Free parking
Work Location: In person