Job Description

Clinical Healthcare Support Worker, Band 3 (18 hours a week)



Band 3 Healthcare support worker in ENT outpatients.



As a Band 3 Healthcare support worker in ENT outpatients, you will be working as part of a multidisciplinary team, caring for patients and their relatives, and ensuring safe and effective practice is carried out. You will work alongside clinicians in clinics, as well as being responsible for the decontamination of equipment, and will be expected to adhere to the Trust's infection control policies.



You will have the opportunity to partake in clinical activities under direct supervision of a registered Nurse, once you have received adequate training and have signed off any competencies. These include smells testing and assisting in locals/biopsy clinics. You will be expected to ensure the smooth running of our clinics and will be expected to escalate any concerns appropriately. You will be expected to work across both our outpatients' departments, in Gloucestershire Royal and Cheltenham General.

Additional working pattern details:

Monday - Friday



1. Clinical Responsibilities/Key Responsibilities



Demonstrate safe and appropriate care within a challenging and changing clinical environment, using highly specialized equipment and resources. Role Model high standards of patient care, communication, commitment and organization for others to follow

2. Professional Development, Education and Training



Maintain and continually develop knowledge, competence and skills required to perform the role effectively. Undertake all mandatory training appropriate to the role.

3. Management and Leadership



Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, risk management ,data protection act and patent confidentiality at all times.

4. Communications and Working Relationships



Demonstrate an ability to work cohesively with all members of the Head and Neck team and the multidisciplinary team Communicate with colleagues, patients and their relatives with sensitivity and empathy.

5. Improving safety, quality and developing practice



Take joint responsibility on safe and effective infection, prevention and control measures. Develop and share own knowledge with other members of the wider team.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.



With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.



As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

You are required to have or be able to:

Certificate on Adult Literacy and Numeracy To have completed the Care certificate or to complete in first 12 weeks of employment Willingness to have continued personal and professional development IT skills (Trakcare, Electronic Patient Record, NHS Mail) which can be developed Effective communication, interpersonal, organizational and planning skills. Work effectively as a member of the multidisciplinary team. * Demonstrates a positive, forward thinking and creative approach to change and an ability to be resilient and self-resourceful.