to join our team and provide leadership and expert oversight of patient safety across our organisation. This is a fantastic opportunity to play a pivotal role in strengthening our safety culture, reducing risk, and driving quality improvement for the patients and communities we serve.
You will take the lead on managing and monitoring incidents, complaints, serious incidents, coroners' inquests, and clinical negligence claims. In addition, you will oversee the implementation and continuous development of the Patient Safety Incident Response Framework (PSIRF) and Patient Safety Incident Response Plan (PSIRP), ensuring compliance with national standards while embedding organisational learning at every level.
Location:
Bank Top Farm, Leeds (occasional travel to other One Medicare sites and external meetings)
Contract:
Fixed term 6 months (with potential to extend to 12 months), full-time 40 hours per week over 5 days
Reports to:
Associate Director for Patient Safety and Experience
What You'll Be Doing
Providing senior oversight of incident and complaint management, ensuring effective escalation, investigation, and resolution.
Acting as the lead contact for coroners' inquests and managing clinical negligence claims with legal teams, NHS Resolution, and other stakeholders.
Leading the implementation, monitoring, and improvement of PSIRF and PSIRP.
Conducting thematic analysis of patient safety intelligence to identify risks, trends, and improvement opportunities.
Producing high-quality reports and presentations for senior leaders and regulators.
Promoting a culture of openness and learning by leading investigations, reviews, and training.
Supporting clinical teams in embedding safe practices and reducing patient harm.
What We're Looking For
Essential:
Registered healthcare professional (e.g., NMC, HCPC).
Evidence of continuous professional development.
Full UK driving licence and access to own vehicle (role base not accessible by public transport and requires travel).
Experience managing incidents, serious incidents, complaints, coroners' inquests, and clinical claims.
Proven ability to conduct thematic analysis and produce high-quality reports for senior stakeholders.
Experience leading investigations and ensuring compliance with statutory/regulatory frameworks.
Excellent analytical skills and the ability to interpret complex data.
Strong written and verbal communication skills, with the ability to engage and influence senior audiences.
Skilled in stakeholder management and able to work effectively with clinicians, managers, regulators, and external partners.
Ability to work under pressure, manage sensitive information, and respond to urgent safety issues.
Strong leadership and influencing skills to support culture change and embed learning.
Desirable:
Postgraduate qualification in healthcare leadership, risk management, or patient safety.
Significant senior-level experience in patient safety, clinical governance, or risk management.
Knowledge of PSIRF and experience developing and implementing safety frameworks or plans.
Why Join Us?
This is an exciting opportunity to make a tangible impact on patient safety and quality of care across our services. You'll be working in a supportive environment where learning, improvement, and innovation are valued, and your expertise will directly contribute to safer care for patients.
Location:
This role will require working from our base office at
Bank Top Support Centre
, Black Hill Rd, Leeds
LS21 1PY.
Please note that there is no public transport to our head office where this role would be based, so own transport would be required.
Why join us?
What we offer
25 days annual leave (which rises with length of Service) plus Bank holidays
Extra day of leave per year for work anniversary
Enhanced Maternity, Maternity Support (Paternity), Adoption pay
Continued personal and professional development
Participation in OMG's refer a friend scheme
Internal wellbeing support through OMG's Wellbeing Advisors
Employee Assistance Program run by awarding winning Health Assured
Eye care scheme free eye test plus a contribution towards glasses
Cycle to work scheme
Access to NHS Discounts
Working in a vibrant, countryside location; a place not just to build your career, but make great friends and have a great experience along the way
NHS pension
About OneMedical Group (OMG)
At OneMedical Group, we believe there's a better way to care for communities.
Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.
We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that it's through learning from one another and working together that we can truly make a difference.
Our co-founders, Rachel and her father, Michael, started the organisation with a shared vision to support and strengthen community healthcare. Today, Rachel leads as CEO, with family values still central to how we work. We are inspired by the ethos of the traditional family doctor: someone personal, consistent and trusted within the community. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
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