Job Description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We're proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Unfortunately, we are unable to offer visa sponsorship for this role.

35 hours per week. Monday to Friday. 09:00 - 17:00.

The purpose of this role is to be responsible for supporting the day-to-day delivery of studies that involve volunteers testing personal care and cosmetic products. This includes helping to ensure smooth scheduling, great volunteer experiences, and clear record-keeping.


This role is perfect for someone who enjoys working with people, has a strong eye for detail, and can follow clear processes.

Assist with a variety of studies, helping to assess skincare and personal care products in a safe and supportive environment. Welcome, guide, and support volunteers throughout their visits. Carry out standard procedures and record information clearly. Learn on the job and grow your understanding of our work through training and experience. Prepare the necessary paperwork and digital files for each volunteer taking part in a study. Record volunteer data and observations accurately on our systems. Handle telephone and email enquiries from volunteers and clients politely and professionally. Contact volunteers to invite them to studies and arrange appointments. Explain study procedures clearly to participants and ensure they feel informed and comfortable. Keep your team and manager updated if any issues arise during a study. Work closely with study managers and project leads to ensure volunteers are well looked after and studies run smoothly. Assist your team leader and manager to keep everything organised and running to schedule. Responsible for the testing, preparation, storage, and shipping of research samples to include: Helping to prepare and label products for use in studies. Ensuring test areas are tidy, well-stocked, and ready for volunteer visits. Guiding volunteers through their appointments and recording their feedback and observations. Taking simple measurements (e.g. skin hydration) using devices - full training will be provided. Ensuring test products are handled, stored, and disposed of appropriately. Assist with volunteer screening and eligibility checks. Monitor stock levels of supplies and alert your manager when items need to be restocked. Help prepare study data for reporting and archiving.

Qualifications

Basic understanding of customer service principles and best practices. IT literate in Microsoft Office (Excel, Word) & Adobe. Experience working in a fast-paced, dynamic environment with competing priorities and shifting deadlines. Experience working with cross-functional teams. SCQF Level 4 or above in English. Strong attention to detail to identify errors and refine documents for clarity and precision. Attention to Detail and good organisation. Compliance & Accuracy Problem-Solving Effective communication skills both written and oral. Can work in a team but also independently. Good time management and can prioritise.

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.


As a Eurofins employee you will benefit from:

Enhanced Annual Leave Entitlement Company Pension Plan Life Assurance Scheme (4 times annual salary) Enhanced Maternity, Adoption and Paternity Schemes Employee Assistance Programme - 24/7 confidential Health Cash Plan Health and Wellbeing Programmes Free parking Worldwide career opportunities We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.



Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We embrace diversity!

Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Find out more in our career page: https://careers.eurofins.com/