Job Description

Job Category: Customer Experience
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SUMMARY:

• Provide in depth knowledge and practical experience of optimal process workflows and requirements within pharmacy and clinical supply inventory and dispensing areas to the customer
• Support commercial team in presales to analyse customer's workflow and environment, and to articulate value proposition
• Provide in depth knowledge and practical experience of application setup, use, measurement and iterative optimisation to the customer
• Maintain up to date training material as required
• Coordinate and deliver customer training
• Baseline customer's workflow and define KPIs to measure progress
• Provide regular and detailed internal and external reports on customer progress
• Share best practices with the customers, based on expertise and experience
• Deliver high value consulting services to customers such as diagnostic of their workflow, change recommendation and change implementation
• Bring domain expertise to build country strategy with commercial, marketing and delivery organisations

REQUIRED KNOWLEDGE AND SKILLS:

• Approachable, enthusiastic, likeable, team player
• Totally motivated and able to work alone when required
• Excellent problem-solving skills
• Continuous improvement mindset
• A hands-on attitude and "no problem" approach
• Ability to communicate effectively and collaborate with customer and peers, with strong verbal, written and presentation skills.
• Ability to understand the business requirements, multiple solution options and interoperability models, and the process of translating them into well-engineered and integrated technical solutions.
• Ability to influence at all levels including executives, key decision-makers, and technical resources.
• Demonstrate critical thinking skills, ability to accurately analyze information and make sound decisions.
• Intermediate to advanced knowledge of spreadsheet, word processing software, and project management software.

BENEFICIAL / DESIRABLE:

• Experience in the implementation of clinical POU or materials management software/hardware systems desired.
• At least 3 years' post-graduate/qualification type experience in a clinical or materials management environment.
• At least 3 years' experience in working with Omnicell products and solutions.
• Healthcare informatics training and/or qualifications.

WORK CONDITIONS

• 25%-50% home based and 50%-75% field based on customer sites
• Frequent travel with overnight stays.

About Us:
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About the Team:
Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.