Job Description

Vivisol

are currently hiring for a Clinical Support Practitioner to provide patient support. We are looking for someone to join our dynamic team to act as patient facing support and visit and care for patients suffering with Sleep Apnoea and other Sleep related conditions within their own home. The CSP will carry out deliveries, installations, removals & servicing of Sleep products for patients, with care and consideration, keeping in mind the patients' needs at all times.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of 27,375 dependant on experience.

Hours:

40-hour week - Monday to Friday 8:30am to 5pm

The successful candidate may need to be flexible to work weekends if required

Full training will be provided for all new starters and an extensive programme put in place.

Primary Duties & Areas of Responsibility:

Conducting in home or virtual patient sleep therapy set up (Devices and Masks) Install Sleep devices for patients and conduct software upgrades where appropriate Face to face or virtual refresher device training for patients including accurate mask fitting checks Manage a busy patient case load while providing a high standard of care for all customers. Build and develop relationships with external customers and clinicians Prioritise customer needs appropriately and effectively Accurately document all aspects of work on patient care to ensure effective case management Manage day to day diary appointments efficiently Operate internal and external technologies including patient portals for multiple devices

Required Experience:

Relevant experience in a Respiratory Care Environment ideal Clinical Qualification or experience is a must Will require an Enhanced DBS Clean Valid Driving Licence

Competencies:

Effective communication skills Ability to work under pressure Trustworthy, reliable & ethical Ability to set up, train and monitor patients on Sleep devices Ability to trouble shoot and maintain equipment in a homecare environment Genuine commitment to dedicated patient care

Who we are

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a 'Place to Grow'.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Job Types: Full-time, Permanent

Pay: 27,375.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme On-site parking Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Application question(s):

Do you have Clinical experience or qualification? Do you have a Full, Valid driving licence? Do you live in the area?
Work Location: On the road