Job Description

Post holders will support registered nursing staff and other health care professionals in the delivery of nursing care to patients at a level determined by training, competence and experience. They will also assist in the maintenance of the care environment and perform housekeeping, clerical, ancillary and portering roles as requested. NB Postholder should only undertake duties for which training has been received and where relevant, competency-based assessment successfully completed. Postholder must make nurses and others aware of any limitations to competence.

The Care Support Worker will:

Be an integral member of the Clinical Haematology team working under the direct supervision of a registered practitioner, Be responsible for providing care to patients as delegated by the registered practitioner, Contribute to the maintenance of care environment and quality initiatives to enhance patient care, Ensure that their practice adheres to policies, procedures, and competencies,

Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.



Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The 170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.



A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.



Personal Care Duties



Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always demonstrating care and compassion. Provide support to the registered practitioner, and where appropriate, other members of the ward / department clinical team as required. Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating condition. Undertake transfer/escort of patients from one area to another within scope of practice and after appropriate delegation from the registered practitioner. Assist in the maintenance of the patient's individual hygiene requirements, including supporting/ undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail care etc. Ensure any concerns or changes in the patients' condition are reported to the registered practitioner. Assist in the prevention of pressure ulcers, complete required documentation and report any concerns or changes in skin integrity to the registered practitioner. Ensure safe and effective use of equipment and other aids deployed to assist patient movement and mobility e.g. walking aids, hoists etc.

Nutrition and Hydration



Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance with feeding / drinking where appropriate. Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient.

Communication



Communicate effectively and maintain good relationships with patients, relatives, and other

healthcare practitioners.



Ensure that consent is obtained prior to delivering all aspects of patient care. Undertake duties as directed by the registered practitioner in relation to all verbal and written

communications, ensuring messages and communications are passed to other team members, as required.



Listen to and value the views of patients and their relatives and / or on their experience and discuss this with registered practitioners to improve care and patient experience. Actively support and assist in alleviating distress and anxiety for patients and carers in line with their personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner when required.

Infection Prevention and Control



In accordance with training, ensure safe and effective infection prevention and control (including waste management), handwashing and wearing of Personal Protective Equipment are always adhered to. Maintain cleanliness in the work environment in line with Health and Safety and Infection Prevention policies and guidelines. Prepare and maintain environments for clinical procedures under the direction of a registered practitioner

General Department Duties



Preparing clinic rooms prior to the commencement of any clinics Maintaining clinic rooms and general areas during clinic sessions Under the direction of a registered practitioner, organise the supply and maintenance of materials department equipment, ensuring they are placed in the correct area and present no hazards to staff, patients, or visitors. Assist in the transfer of materials and equipment as requested. Clean and return equipment used in procedures and treatments or dispose of as appropriate. Assist with the checking and recording of deliveries to the clinical areas against original orders. Assist with stock rotation, minimising the risk of equipment being out of date. To report any accidents or potential hazards involving self/patients/other staff/visitors/equipment to the registered practitioner in charge Chaperoning the patient in accordance with policy ensuring support to the patient in accordance with Trust policies and procedures Use IT systems where appropriate and trained to do so, to record patient information e.g. fluid balance, nutrition, height, and weight. * Occasionally participate in audits, surveys, research, and development activities.