Job Description

3VHealthcare Ltd are a provider of high-quality patient care delivered in a community setting.

3VHealthcare Ltd have been commissioned by the NHS since 2008 and have been graded as 'Good' with areas of outstanding by the CQC.

We are looking for a Healthcare Assistant to join our busy team based in Chapel-en-le-Frith to provide support to outpatient clinics within Derbyshire and Cheshire.

The post holder will work closely with the Clinical Services Manager, service managers and healthcare professionals to ensure our patients experience a safe and smooth pathway through the service.

JOB DESCRIPTION

Job title: Clinical Support Worker

Location:

3VHealthcare Ltd, Chapel-en-le-Frith (travel required).

Hours:

Full time or part time applicants considered (Monday-Friday with occasional Saturdays to meet the needs of the service)

Pay:

12.21 per hour

Responsible to:

Clinical Services Manager

Job Purpose

The post holder will work within the organisation providing high quality clinical and administration support across all aspects of the business. The role is varied, and the post holder is expected to perform a range of duties including, but not limited to, phlebotomy, clinic support, moving and handling, arranging appointments and stock control. The post holder will work closely with the Clinical Service Manager, service managers and clinicians to ensure patients experience a safe and smooth pathway through the service.
The post holder will also be required to contribute to the improvement and development of the service.

Duties and Responsibilities

The below sections outline some of the main duties and responsibilities of the post holder. This is not an exhaustive or inflexible list and the post holder may be required to undertake other duties to support the needs of the organisation.

Clinical duties

Work closely with clinicians, colleagues and the clinical pharmacist to ensure a high standard of appropriate care is provided for patients across all specialities.

Liaise closely with colleagues to ensure accurate and timely transfer of knowledge, information and patient care plans.

When necessary, seek further medical advice and guidance from the relevant clinician/pharmacist and accurately relay this back to patients, carers and/or other professionals.

Assist in the care of patients, which includes moving and handling, chaperoning, clinic support and phlebotomy.

Process specimens and blood samples (label and verify patients details on the sample against the request form) and ensure they reach the collection point

Report any concerns regarding standards to the Clinical services manager

Adhere to all rules and regulations regarding the safe handling, use & storage of all stock (including medicines) and equipment used.

Be aware of and adhere to the organisation's guidelines relating to infection prevention and control

Undertake mandatory training courses, competency checks and ensure this remains up to date through the online portal.

Strictly adhere to the organisation's data protection and confidentiality policy this applies to information about patients, staff and the health service business.

Move and handle equipment and stock transporting it between multiple locations.

Arrive and unlock the clinic premises (if appropriate) 30 minutes prior to the start of the clinic and safely secure the premises post clinic

Ensure clinical rooms are prepared prior to the start of a clinic and left in a respectable condition post clinic including regular monitoring of stock levels

Assist in the management (which includes moving and handling) and recording of stock levels across all services, notifying the appropriate service manager of low stock.

Treat patients sensitively with dignity, respect and discretion whilst maintaining their confidentiality.

Administration Duties

Undertake a variety of administrative duties to assist in the smooth running of the services, including filing, scanning and uploading documents using healthcare online systems.

Taking messages and passing on information to the appropriate team member

Action and process referrals received via email and the NHS e-referral service.

Book, adjust and cancel patient's appointments.

Regularly undertake telephone contact to confirm appointments with patients.

Assist service managers with input of data and associated administration tasks as required.

Book and cancel clinic rooms at host locations.

Communication

Excellent interpersonal skills, the ability to provide a warm and friendly welcome to patients and clinicians using our services.

Facilitate effective communication between patients, members of the team, clinicians, and other associated professionals.

Adhere to the organisation's Data Protection Policies at all times when communicating with patients, carers, colleagues and outside providers.

Ensure accurate and secure record keeping using approved systems.

Receive, assist and direct patients in a professional, sensitive, courteous and efficient, way either in person or via the telephone.

Quality and Service Improvement

Assist in the management of waiting list times and improved access to the service. Report any concerns regarding standards to the Head of Business and Operations

Personal development and education

Develop the scope of his/her skills to meet the needs of the service and undertake any necessary training required due to the changing needs of patients and the service. Share knowledge and assist in the orientation of new members of staff. Actively participate in staff meetings to promote development of the organisation. Actively participate in regular Personal Development Reviews.

KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR THIS POST

Qualifications

Essential

GCSE Grade A-C/ 9-4 or equivalent in English and Maths

IT skills (e.g. CLAIT, ECDL)

Desirable

Health and social care training or work based experience

Phlebotomy

Experience

Essential

Must be able to work on own initiative as well as within a team

Healthcare work based experience

Administrative work-based experience

Dealing with patients and/or members of the public

Skills

Essential

Ability to communicate across all levels of an organisation

Ability to work without direct supervision.

A high standard of inter-personal skills.

IT skills including Microsoft Office.

Desirable

Ability to prioritise workload

Personal qualities

Essential

Flexible approach to working arrangements to meet the needs of the service

A team worker - who can demonstrate a collaborative approach to teamwork.

Good time management skills.

Performs well under pressure.

Full clean UK driver's license - Employees must have insurance on their vehicle policy for Business use.

Desirable

Research and training

Essential

Evidence of continued professional development.

Desirable

An understanding of the pressures facing staff working in a healthcare setting

TERMS AND CONDITIONS

Grade and salary:

12.21 per hour

Hours of work:

Full time or part time considered - Monday-Friday with occasional Saturdays to meet the needs of the service

Is the job open to applicants outside the UK?

No. Applicants must have the right to work in the UK; visa sponsorship is not available for this role

Annual leave:

Pro rata

If Unsuccessful:

If you have

NOT

heard from us within

4 WEEKS

of the closing date, then we regret that your application has not been successful on this occasion. However, we would welcome your application for future posts.

Equal Opportunities:

We believe that all staff should be treated equally in employment. We will not discriminate against any member of staff, or job applicant, on grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Disclosure checks:

We carry out criminal record checks (CBS) on all new staff at 3VHealthcare Ltd via CBS Screening. Upon successful appointment new staff are required to supply 3VHealthcare Ltd with all necessary information required for this check to be carried out.

Only personal data that is required will be kept in a confidential staff file and all other information will be securely destroyed after use.

The Rehabilitation of Offenders Act does not apply to this post.

Smoking policy:

When selecting staff, we do not discriminate against applicants who smoke, but staff must observe our policy on smoking.

Health and Safety at Work

:

You must take responsibility for the health and safety of yourself and anyone else who may be affected by what you do at work. You must also co-operate with us to make sure that we keep to legal and organisational safety regulations.

Job Type: Full time or part time considered - Monday-Friday with occasional Saturdays to meet the needs of the service

Salary: 12.21 per hour

3VHealthcare Ltd - Your Local Healthcare provider

Job Types: Full-time, Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 25 - 37.5 per week

Benefits:

Company pension On-site parking
Application question(s):

Do you have access to a vehicle which can be used for work purposes? Do you have a valid UK driving licence?
Experience:

Healthcare: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 19/10/2025