Job Description

We're looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You'll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety.


This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You'll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.

What you'll do

Team Leadership & Performance Management

Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs. Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability. Foster a high-performance culture built on collaboration, continuous learning, and professional growth. Identify training needs and implement development plans to enhance individual and team capability.


Operational Excellence & Quality Improvement

Drive process and quality improvements across clinical operations Analyse performance data to identify trends, risks, and opportunities for improvement Develop and refine standard operating procedures (SOPs) to support scalability and compliance. Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.


Cross-Functional Collaboration

Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience. Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.


People & Culture

Build a supportive, inclusive, and high-performing team culture. Recognise and celebrate success, while constructively addressing performance challenges Champion wellbeing, professional integrity, and clinical excellence within the team.

Who you are

Essential:

Registered healthcare professional, e.g. doctor, nurse, pharmacist, allied health professional Proven experience managing and scaling clinical teams, preferably in or digital health environment Strong track record of delivering against KPIs, SLAs, and performance metrics. Demonstrated ability to drive measurable improvements in team performance and quality outcomes Excellent communication, coaching, and stakeholder management skills Data-driven mindset with experience in using metrics to guide decisions Comfortable working in a fast-paced, evolving environment


Desirable:

Experience working in digital health, managing queues or patients queries Experience working cross-functionally with Product or Operations teams Familiarity with quality management systems and clinical governance frameworks

What we offer

Stock option plan - you'll share in the upside you help create Fitness & wellbeing benefit with Wellhub Lunch once per week in our offices Annual company retreat Hybrid work model from our London office * The opportunity to join one of the most promising scale-ups in wellness