Job Description

We are seeking a dynamic and compassionate Clinical Team Manager to lead our new Under 18's Suffolk Crisis Service Team at NSFT which is due to go live from April 2026 . This is a pivotal leadership role within Norfolk and Suffolk NHS Foundation Trust (NSFT), supporting children and young people in acute mental health distress.



If you have said yes to these question's, we have an exciting opportunity for you to develop your career ...



Our Community Adult Service in Newmarket currently provide community support / interventions, as part of the Care Plan Programme Approach for individuals aged 24 upwards. Moving forward you will play an important role in shaping the service as part of the transformation agenda for West Suffolk.



We are looking for someone who can lead by example and demonstrate good collaborative working, placing emphasis on the Recovery Model. This is an exciting time within NSFT to be part of creating a new way of working which will include developing close working relationships with other NSFT teams and partners.



You will be suitably qualified / registered Nurse / Social Worker or Occupational Therapist and be able to evidence your knowledge of mental health by your level of experience in both clinical and leadership roles, particularly as part of multi-disciplinary teams. Your experience of leading service development and the ability to competently assess risk will be essential as will your excellent communication, analytical and decision-making skills.



As the Clinical Team Leader role, you will be responsible for the operational management of a range of aspects of service delivery within the team and for clinical / managerial supervision of professional staff.



To ensure a responsive, high quality service is provided to clients, their families and carers within the clinical environment.



Maintain compliance with key performance indicators. Develop any Quality Improvement initiatives that could improve outcomes.



Provide visible leadership and operational management of the crisis team.



Ensure safe, caring, and responsive service delivery in line with Trust policies and statutory requirements.



Lead recruitment, onboarding, and supervision of clinical and administrative staff.



Oversee clinical governance, service evaluation, and quality improvement initiatives.



Manage team budgets and resources effectively.



Collaborate with CAMHS, social care, education, and voluntary sector partners.



Maintain a small clinical caseload where appropriate .



Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.



Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.



Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.



Management



The Clinical Team Leader role is responsible for the operational management of a range of aspects of service delivery within the team.



Responsible for the line management of identified staff within the team, to include CPD, performance management, staff appraisals and relevant HR issues.



Responsible for the proactive recruitment of new staff and maintaining delegated staff wellbeing / retention.



Responsible for the effective use of the delegated aspects of the team budget.



To lead the development of effective mental health care pathways within the team.



Lead / support service evaluation and audit systems.



Responsible for the review / development of service wide policies and protocols.



Support the establishment of partnerships and networks with key stakeholders



Deputise for Adult Community Matron as required



Clinical



You will be accountable for own professional actions.



Effective personal planning and organisation of daily work-load.



Flexible working and manage own working time effectively and accordingly to service demands.



Practice autonomously in making clinical judgements, identifying alternative courses of action,



Managing and providing a high quality of care.



Maintain respectful, effective professional interpersonal relationships with others.



To attend all mandatory training as required by the Trust and to undertake further training and updating as required to carry out the role.



Initiate, create and maintain therapeutic relationships with patients and carers, ensuring that practice is patient centred.



Promote the involvement of patients and carers in the development of the care pathway.



Ensure that all patients are given full explanation on their care pathway / treatment options and no decision is taken forward without their consent.



Undertake surveys and audits.



Regularly be involved in various research studies where the opportunity arises.