Job Description

Project description

We are seeking an experienced Programme Manager to lead a high-impact Digital Transformation initiative focused on Client Lifecycle Management (CLM) for a prestigious banking client. This is a critical programme designed to enhance client onboarding, KYC/AML processes, and overall customer lifecycle efficiency through the implementation of modern digital tools and streamlined workflows.

Responsibilities

Lead the end-to-end delivery of the CLM digital transformation programme, ensuring alignment with strategic business goals.


Develop and maintain detailed programme plans, timelines, budgets, and governance structures.


Coordinate multiple workstreams including technology, operations, compliance, legal, and business units.


Manage third-party vendors and technology partners involved in solution design and implementation.


Ensure regulatory requirements (KYC, AML, GDPR, etc.) are embedded into all solution components.


Report regularly to senior stakeholders, including executive steering committees and programme sponsors.


Mitigate risks and resolve issues to ensure programme delivery remains on track.


Drive change management and adoption strategies across global and regional teams.


Ensure programme documentation and artefacts meet audit and regulatory standards.

Skills

Must have


Proven track record (10+ years) of programme management within large-scale digital transformation initiatives in the banking or financial services sector.


Deep understanding of Client Lifecycle Management, including onboarding, KYC/AML, customer due diligence, and regulatory compliance.


Experience with digital transformation technologies such as CLM platforms (e.g., Fenergo, Pega, Salesforce Financial Services Cloud), workflow automation, and data integration.


Strong leadership, stakeholder management, and communication skills.


Experience managing complex global programmes across multiple regions and time zones.


Familiarity with Agile, Waterfall, and hybrid delivery methodologies.


PMP, PRINCE2, or similar project management certifications preferred.


Nice to have


Previous experience with Tier 1 banking institutions.


Background in data governance or enterprise architecture.


Working knowledge of regulatory frameworks (e.g., FATCA, MiFID II, GDPR, Basel III).

Other

Languages


English: C2 Proficient


Seniority


Senior



London, United Kingdom of Great Britain and Northern Ireland


Req. VR-116423


Fenergo


BCM Industry


01/08/2025


Req. VR-116423