Job Description

About Us

The Exchange is an exclusive, leading, wedding and events venue in the Royal Exchange Square area of Glasgow.

We pride ourselves on delivering first class experiences for our guests, and our mission is to be the very best at what we do. We care about our team, and we aim to develop, encourage, and provide a good work-life balance for all colleagues.

We are seeking a dedicated and charismatic cloakroom assistant to join our reception team. This is a fantastic opportunity to take on a pivotal role at one of the city's exclusive wedding and events venues.

The Role

As the first and last point of contact for our guests, the Cloakroom Assistant plays a vital role in ensuring a seamless and welcoming experience from arrival to departure. You will be the face of our company, providing a secure, organised, and highly professional service while maintaining the luxury standards our brand is known for.

Key Responsibilities

Guest Services:

Greet guests upon arrival in a warm, professional, and friendly manner, assisting them with their coats, bags, and personal belongings.

Organisation & Efficiency:

Manage the cloakroom area in a tidy, efficient, and organised manner, ensuring all items are correctly ticketed and stored safely.

Security & Safety:

Ensure the safety and security of all guests' belongings, adhering strictly to lost property procedures and cloakroom policies.

Issue Resolution:

Confidently and calmly manage any guest inquiries or requests related to the cloakroom, upholding our high standards of service even in a fast-paced environment.

Cleanliness:

Maintain the impeccable presentation and cleanliness of the cloakroom and surrounding public areas at all times.

What We Are Looking For

Experience:

Previous experience in a customer service role, preferably within a high-end hospitality, events, or luxury retail setting, is advantageous but not essential.

Skills:

Excellent communication and interpersonal skills, with a polished presence and impeccable attention to detail.

Personal Attributes:

A proactive, reliable, and punctual individual with the ability to remain calm and organised under pressure.

Flexibility:

Availability to work a flexible schedule, including evenings, weekends, and public holidays, to align with event timings.

What We Offer:

The opportunity to work at our stunning and high-profile exclusive use Glasgow venue. A supportive and collaborative team environment. A role where no two days are ever the same, and where you'll play an important part in unforgettable events Flexible management team who will aim to work with you to create a good work life balance.
If you have a passion for the hospitality industry and enjoy creating memorable experiences for customers, we would love to have you join our team.

Apply today and join us at The Exchange, where you'll help create lasting memories for our guests and clients.

We are committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

Job Type:

Part-time

Additional pay:

Share of staff run TRONC scheme tips

Benefits:

Company events Company pension

Schedule:

Day shift Night shift Weekend availability

Work Location:

In person

Job Types: Permanent, Zero hours contract

Work Location: In person