Job Description

Role Overview

The Cloakroom Attendant is responsible for running an

efficient, secure, and friendly cloakroom service

. This role plays a key part in guest experience by ensuring coats and belongings are handled carefully, queues move quickly, and guests feel confident their items are safe throughout the event.

This role requires

organisation, accuracy, and calmness under pressure

during busy periods.

Key Responsibilities

Guest Experience

Greet guests politely and professionally Provide clear instructions on cloakroom use Maintain a friendly and calm presence during busy periods Return items efficiently and with a positive attitude

Cloakroom Operations

Tag, store, and organise coats and belongings accurately Ensure items are matched correctly to tickets or tags Manage queues and keep wait times to a minimum Keep the cloakroom area tidy and organised at all times Handle lost property according to venue procedures

Safety & Responsibility

Take reasonable care of all items left in the cloakroom Flag suspicious behaviour or concerns to management Escalate disputes or issues immediately to the Event Manager Never leave the cloakroom unattended unless authorised

Set-Up & Clean-Up Duties

Assist with cloakroom set-up before doors open Prepare rails, tags, signage, and layout Support clean-up at the end of the event Help return lost property to the designated area

Operational Support

Communicate clearly with Door Hosts and Event Manager Support guest flow when the cloakroom becomes busy Represent the Wonderland / DJW brand professionally

What We're Looking For

Organised, reliable, and detail-oriented Friendly and calm under pressure Honest and responsible Good communication skills Punctual and well-presented Previous hospitality or customer service experience preferred (not essential)

Dress Code

Black, smart-casual clothing Clean trainers or shoes Wonderland / DJW branding where provided

Important Notes

Cloakroom attendants are responsible for

accurate handling of guest belongings

Any issues must be escalated immediately to management Guest experience, organisation, and professionalism are essential
Pay: 12.21 per hour

Expected hours: No less than 5 per week

Benefits:

Company pension On-site parking
Ability to commute/relocate:

PALMERS GREEN, N135LB: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Location:

PALMERS GREEN, N135LB (preferred)
Work Location: In person