Job Description

WALT Labs, a leading managed service provider, is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients, driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects, we provide exceptional service while staying at the forefront of cloud technology advancements.


We are seeking a skilled

Cloud Support Engineer

with a strong focus on

Google Cloud Platform (GCP)

to join our dynamic team. In this role, you'll be responsible for maintaining cloud infrastructure, managing incidents, and ensuring seamless operations for our clients. You'll use tools like

incident.io

and

JIRA

to manage and resolve support requests efficiently.

This is an in-office role: Monday - Friday, 9 AM - 6 PM GMT / BST

Requirements

Qualifications for Cloud Support Engineer:

Proven experience with

Google Cloud Platform (GCP) services - 3+ years.

(Kubernetes a must!) Understanding of Google Workspace (admin experience a plus) Familiarity with

incident.io

for incident tracking and management (of equivalent) Proficiency in using

JIRA

for task management and support workflows. Strong experience working with observability tools (

Grafana and DataDog

) Strong troubleshooting and problem-solving skills in cloud environments. Understanding of cloud security and performance optimization best practices. Knowledge of scripting or automation tools (e.g.,

Python

,

Terraform

) is a plus. Excellent written communication and customer service skills. Certifications in

GCP

(e.g., Google Cloud Associate or Professional certifications) are highly desirable. Ability to work under pressure and prioritize tasks effectively. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Role responsibilities

Provide technical support and resolve issues related to

Google Cloud Platform (GCP)

services and AWS. Provide client support for Google Workspace Manage and respond to cloud incidents using

incident.io

, ensuring timely resolution. Use

JIRA

to log, track, and prioritize support tickets and workflow tasks. Monitor and maintain cloud infrastructure for performance, reliability, and security. Collaborate with teams to identify and implement solutions to technical challenges. Assist in deploying, configuring, and optimizing GCP resources. Create and maintain documentation for troubleshooting processes and best practices. Proactively identify opportunities to improve cloud environments and support processes. Support clients and stakeholders by providing clear communication and updates during incident resolution. Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.

Benefits

Private Medical Insurance Paid Time Off that increases with longevity (additional 1.5 days every 2 years) Professional development and advancement opportunities Pension * Growth opportunities