Job Description

What's in it for you?

Weekly Pay Team meal whilst on shift prepared by our chefs 20 Taxi Contribution for late shifts Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

White City House...

Located in the former BBC headquarters in West London, White City House features 1960s-style interiors, a state-of-the-art gym and rooftop pool and bar. The club features a screening room, a Cecconi's Northern Italian restaurant, our Japanese restaurant Nori with cabaret performances, plus daily music and event programming. In addition, we have 45 bedrooms housed within the original Grade-II listed Helios building.

The Role...

As Club Manager at Soho House, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our managers, employees and Members, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience.

Main Duties...

Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team Ensuring that members and guests have a great experience and resolving any issues before they depart Ordering and purchasing of products for the Club Manage and operate the POS system and ensure all items are updated as necessary Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards Ensure the menus are updated monthly and are correct at time of printing, adhere to GM's deadlines for menu printing Coordinate tasks and work with other departments to ensure that the department runs efficiently Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees Ensure employee compliance with company standards and policies and external regulations Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job Assign and ensure work tasks are completed on time and that they meet appropriate quality standards Maintain the highest level of appearance at all times Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently

What we are looking for...

Up to 3-5 years' experience in a busy hospitality venue within a Senior Management capacity Innovator and influencer with previous experience managing F&B operations Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to details Excellent customer service Fluent in English Organised and reliable Ability to work and maximize relationships within a diverse team Computer literacy within Opera, Micros and Adaco advantageous Full understanding of local authority requirements Personal license holder SIA knowledge, understanding and experience

White City House Opening Hours:

Mon - Weds - 7am - 12am



Thursday - 7am - 2am



Friday - 7am - 3am



Saturday - 8am - 3am



Sunday - 8am - 12am


subject to change*

Nearest Station (W12 7FR):

White City, Wood Lane, Shepherd's Bush, Shepherd's Bush Market