Job Description

Group HR Manager (Hotels & Hospitality)

Role Summary

The Group HR Manager will lead and deliver HR operations across the Group's hotel and hospitality businesses, providing hands-on, commercially focused HR support in a fast-paced, guest-facing environment. The role requires strong experience in hotel operations, complex employee relations, and UK employment law, with an informed understanding of Home Office and right-to-work requirements to ensure compliance at site level.

Key Responsibilities

Hospitality & Hotel HR Operations

Lead HR operations across multiple hotel and hospitality sites Partner closely with General Managers and department heads to support 24/7 hotel operations Embed HR best practice aligned with service standards, seasonal staffing, and high-volume recruitment Support recruitment, onboarding, performance management, and retention within hotels Advise on rota planning, absence management, and workforce efficiency
Employment Law & Employee Relations

Act as the first point of contact for complex employee relations matters within hotels Manage disciplinary, grievance, capability, dismissal, redundancy, and TUPE processes Provide practical employment law advice tailored to hospitality environments Draft, review, and maintain employment contracts, policies, and staff handbooks Support ACAS processes and employment tribunal preparation alongside external advisors
Compliance & Risk (Hospitality-Focused)

Ensure compliance with Working Time Regulations, National Minimum Wage, holiday pay, and service charge rules Support GDPR compliance in relation to employee data Monitor employment law developments impacting hospitality and advise accordingly Identify HR risks within hotel operations and implement preventative controls
Home Office & Right-to-Work Awareness

Ensure site managers understand and comply with right-to-work checking requirements Maintain awareness of Home Office rules affecting hospitality workforces Support managers in identifying visa-related risks and escalation routes Liaise with central or external teams where immigration advice is required
Leadership & Development

Coach and support hotel managers in effective people management Deliver HR training on employment law, performance management, and disciplinary processes Promote a positive, inclusive, and high-performance culture across hotels
Skills & Experience

Essential

Proven HR management experience within

hotels or hospitality

Strong hands-on experience managing complex employee relations cases Solid working knowledge of UK employment law in a hospitality context Experience supporting multi-site hotel operations Strong understanding of operational HR in 24/7 environments
Desirable

Experience working with branded or independent hotels CIPD Level 5 or 7 qualification Experience managing HR teams or HR advisors
Personal Attributes

Pragmatic, calm, and solutions-focused Confident influencing General Managers and senior leaders Commercially aware with a service-driven mindset Resilient and adaptable in high-pressure environments
Job Types: Full-time, Permanent

Pay: 45,000.00-55,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Work Location: In person