Job Description

About Us

We are a growing, independent hospitality group comprising

Fishmore Hall Hotel & Spa in Ludlow

and our expanding

Saram Lodge

properties in

Telford

and

Lichfield

.

Fishmore Hall is a charming Georgian country house hotel known for its boutique accommodation, fine dining, and tranquil

Temple Spa

wellness facilities. Saram Lodge Telford and Lichfield are elegant, modern hotels designed for both business and leisure stays, reflecting our commitment to exceptional guest experiences and personalised service.

As we continue to grow, we are looking for a

Cluster Manager

to oversee daily operations across all three sites, driving performance, consistency, and profitability while maintaining our high standards of hospitality.

About the Role

The

Cluster Manager

will be responsible for the leadership, commercial performance, and operational excellence of the three hotels.

Working closely with each General Manager and department head, you will ensure that all properties operate efficiently, achieve budgeted targets, and deliver an outstanding guest experience in line with brand and service standards.

This is a hands-on leadership role requiring strategic oversight, financial acumen, and a passion for people and hospitality.

Key Responsibilities

Oversee and support management teams at Fishmore Hall, Saram Lodge Telford, and Saram Lodge Lichfield Ensure smooth day-to-day operations across all departments including rooms, F&B, and spa Drive revenue, occupancy, and profitability across all properties Monitor financial performance, prepare reports, and manage budgets effectively Lead recruitment, training, and development to build strong, motivated teams Ensure brand consistency and exceptional guest satisfaction at every site Implement operational standards, SOPs, and health & safety compliance Identify opportunities for cross-property promotions and service enhancements Liaise with the Group Director and ownership team on strategy, forecasting, and development projects Support marketing and sales initiatives to grow brand awareness and local engagement

About You

Proven experience as a

Cluster Manager, Multi-site General Manager, or Area Manager

within hotels or hospitality Strong leadership and interpersonal skills with the ability to inspire and motivate teams Commercially astute with experience managing budgets, forecasting, and cost control Excellent organisational and communication skills Hands-on, adaptable, and solutions-focused Experience in both

hotel operations and F&B management

essential A proactive leader who thrives in an independent, entrepreneurial environment Flexibility to travel regularly between Ludlow, Telford, and Lichfield

What We Offer

Competitive salary

with performance-related bonus

Company benefits and staff discounts

across the group

Autonomy and scope to influence business growth

Supportive leadership team and professional development opportunities Be part of a growing, independent hospitality group with exciting expansion plans
If you're an experienced hospitality professional ready to lead a cluster of distinctive hotels and drive operational excellence, we'd love to hear from you.

Apply today and become part of our expanding success story.

Job Types: Full-time, Permanent

Pay: 25,060.82-30,755.39 per year

Work Location: In person