Job Description

Additional Information

Job Number

25109927

Job Category

Event Management

Location

London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3ST

Schedule

Full Time

Located Remotely?

N

Position Type

Management

We are looking for an ambitious, dedicated and service-oriented

Cluster Senior Events & Groups Manager

to join the fantastic team in the Central London Cluster Marriott Hotels:


London Marriott Hotel County Hall London Marriott Hotel Marble Arch London Marriott Hotel Kensington London Marriott Hotel Regents Park London Marriott Hotel Maida Vale
If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company get in touch with us today! See where your journey can take you.


At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet


- and you never know who might show up next.


That big world also extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery.

Job Summary

The Senior Groups & Events Manager coordinate the daily/weekly hotel BEO packs and as well as leading BEO meetings, being the key communication link between the E&G team and operational teams. The Senior Groups & Events Manager will provide help and support to their team through coaching/mentoring, delivering training and leading by example in all areas of role execution driving balance score card results for all properties. They will assist the Cluster Director in energizing and driving the team with closing days, EMEA promotions, demand generation weeks and other sales initiatives.

Education and Experience

High school diploma or GED; 2 years experience in the event management or related professional area.
OR


2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Executing Event Operations

Ownership for the conversion and management of assigned enquiries Support the team conversion of all enquiries through funnel calls and daily communication Conducts compelling show rounds to win the business Effectively manages bedrooms blocks and meeting space inventory for assigned groups Expertise in event planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting and Kitchen team to develop new F&B concepts and drive customer satisfaction Correct use of systems process to ensure brand standards are being upheld - booking integrity, consistency & accuracy Sells to a pre-determined event and group strategy Works with banqueting/kitchen teams to review and update strategy with a dynamic approach Proactively resolicits previous customers and event bookers for future opportunities Supports the Cluster Director of Groups & Events by completing weekly/monthly tasks to include but not limited to; catering forecast, funnel call, sales strategy meeting

Sales and Revenue Management

Delivers a compelling sales experience to drive conversion and repeat business Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution Effectively up sells products and services throughout the event process. Participates in customer site inspections and assists with the sales process when necessary. Effectively manages customer budgets to maximize revenue and meet customer needs. Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Managing Profitability

Manages revenue and profitability associated with events. Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. Reviews billing and payments with clients.

Providing Exceptional Customer Service

Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters. Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance. Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner's experience. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

In addition to the benefits, you would expect being part of a brand of our caliber, you will also be offered:

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals Discounted room nights, meals, and spa access-because your well-being means so much Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance Access to major high street discounts so you can treat your friends and family as required



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.




JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment(TM). In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.